A R Computers is looking for a motivated CCTV Field Technician to join our team. The role involves field visits, site surveys, installation, maintenance, and troubleshooting of CCTV and security surveillance systems at customer locations.
Responsibilities
Visit customer sites for CCTV installation, service, and maintenance.
Conduct site surveys and recommend suitable CCTV and security solutions.
Install and configure IP & Analog CCTV Cameras, DVRs, NVRs, and related equipment.
Perform cable laying, crimping, termination, and testing.
Configure remote viewing on mobile devices and PCs.
Troubleshoot CCTV, networking, and hardware-related issues.
Carry out preventive maintenance and attend breakdown/service calls.
Coordinate with customers and the office team for smooth project execution.
Prepare service reports and update job completion status.
Ensure installations are completed professionally and on schedule.
Requirements
1–3 years of experience in CCTV field installation and service.
Good knowledge of IP & Analog CCTV systems, DVRs, NVRs, and basic networking.
Experience with cable laying and installation tools.
Ability to work independently at customer sites.
Good communication and customer-handling skills.
Willingness to travel across Delhi/NCR for field assignments.
Valid two-wheeler driving licence preferred.
- Must have Excellent command over communication Skills (English) (Both Written & Speaking)
- Must have 6 months working experience in International BPO
Key Responsibilities:
• Handle customer queries effectively via call/chat/email
• Ensure timely resolution and maintain customer satisfaction
• Maintain call logs and reports as per process requirement
• Follow standard operating procedures and guidelines
• Handle inbound and outbound customer interactions
• Provide accurate information and resolve queries
• Document customer interactions in the system
• Maintain service quality and meet defined KPIs
Key Requirements:
• Good communication and interpersonal skills
• Comfortable with rotational shifts, if required
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Comfortable with rotational shifts and night shifts (for NRI process)
• Fresher welcome; prior BPO/customer support experience is a plus
• Retreat preparation and organisation
• Work closely with housekeeping and cleaning staff
• Provide courteous and professional customer service when interacting with guests.
• Follow established cleaning schedules, hygiene procedures and guidelines.
• Support stock control and laundry management, keeping supplies organised and well-stocked.
• Monitor and report maintenance issues.
• Coordination with caterers and attending guests during meal breaks.
• Working during the retreats based on 2 shifts (morning and evening)
• Retreat closure
• Coordinating with other departments to ensure high quality of hospitality
* Desktop support for Windows 7 and 10 environments
* Install, Manage and support Windows Operating System, Macbook operating system and mobile device management
* Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs
* Troubleshoot and resolve desktop incidents
* Manage disk and folder sharing, and permission settings on desktops
* Handle printer problems at users desktops
* Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs
* Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment
* Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations
* Deployment/ Refresh and decom of user workstations using images provided or approved by customer
* Manage delivery/shifting/install printers to locations along with Printer partner
* Helpdesk provided to handle 1st Level calls and onsite troubleshooting support
* Handle EUC support for local and overseas users via remote support tools
* Package Software with administrative rights
* Manage application deployment on PC and Mobile devices
* Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined
* Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users
* Standby support for any Severity 2 incidents
* Handles Apps and MDM deployment
* Manage Symantec AV server
* Mann the VIP standby mobile phone
* VPN & NAS configurations
What are the entry qualifications for Support jobs in India?
Requirements vary by role specialization. Entry-level Support positions typically accept graduates from relevant disciplines, diploma holders, or candidates with relevant technical certifications.
Are there remote or hybrid work-from-home Support roles available?
Yes, many top employers hiring for Support positions offer flexible work-from-home, hybrid, and project-based remote contracts across India.
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