Customer Support Jobs in India (2026 Openings)

Hiring: Process Associate – Digital (Web Chat & Email Support) Location: Kolkata, West Bengal Experience: 3–8 Years Relevant Experience: 2–4 Years in International Web Chat / Email Support Industry: ITES / BPO – Customer Support Domain: Utilities – Electricity & Gas Customer Service Process Type: International Non-Voice (Web Chat & Email) Work Mode: As per business requirements Shift: Rotational Shifts, including Night/Graveyard Shifts Employment Type: Full-Time Application Deadline: 30 November 2026 1. Role Summary We are looking for experienced and customer-focused professionals for the position of Process Associate – Digital (Web Chat & Email Support) in Kolkata. The ideal candidate should have 2–4 years of relevant experience in international web chat, email, or digital customer service. The role involves assisting international customers through non-voice channels, resolving billing and account-related queries, handling complaints and escalations, supporting customer retention, and ensuring a positive customer experience through accurate and professional written communication. Candidates with prior experience in the Utilities domain, particularly Electricity and Gas customer service, will be preferred. 2. Key Responsibilities - Handle international customer interactions through web chat, email, and other approved digital channels. - Resolve customer queries related to billing, payments, account information, usage, adjustments, and service requests. - Manage customer complaints, escalations, and retention-related conversations professionally. - Handle multiple concurrent chats while maintaining accuracy and response-time expectations. - Explain complex bills, charges, usage details, and payment information clearly. - Demonstrate empathy, active listening, and problem-solving skills while handling difficult customer interactions. - Maintain accurate customer records, case notes, and CRM updates. - Follow customer authentication, data privacy, consent, and compliance requirements. - Use approved knowledge articles, templates, and CRM tools to provide accurate resolutions. - Meet quality, productivity, customer satisfaction, and service-level targets. - Escalate unresolved or complex customer concerns through appropriate channels. - Participate in coaching, refresher training, and process updates. 3. Relevant Skills & Experience Mandatory Requirements: - 2–4 years of experience in international web chat, email, or digital customer service. - Excellent written English with strong grammar, spelling, punctuation, and communication skills. - Experience handling customer queries, complaints, and escalations through non-voice channels. - Ability to manage multiple chats simultaneously without compromising service quality. - Strong probing, comprehension, analytical, and problem-solving skills. - Working knowledge of CRM systems, case-management tools, web-chat platforms, and email applications. - Understanding of customer verification, data privacy, and compliance procedures. - Willingness to work rotational shifts, including night/graveyard shifts. Preferred Skills: - Experience in Utilities – Electricity & Gas Customer Service. - Knowledge of billing, payments, account management, and customer retention. - Experience supporting international customers. - Exposure to COPC, Lean Six Sigma, or other quality frameworks. 4. Key Skills - Web Chat Support - Email Support - International Customer Service - Non-Voice Process - Digital Customer Support - Written Communication - Customer Query Resolution - Complaint Handling - Customer Retention - Billing Support - Problem Solving - CRM - Case Management - Multitasking - Documentation - Attention to Detail - Customer Relationship Management - Escalation Management - Email Etiquette - Microsoft Excel 5. Education Bachelor's degree in any discipline preferred. Equivalent qualifications may be considered as per hiring policy. 6. Compensation & Benefits Salary: Competitive compensation of up to ₹7 LPA, depending on relevant experience, skills, and interview performance. - Compensation will be aligned with experience and organizational pay structure. - Opportunity to work with an international customer support process. - Professional learning and career development opportunities. - Exposure to digital customer service platforms and CRM technologies. 7. Important Eligibility Criteria - Relevant international non-voice customer service experience is mandatory. - Candidates must be comfortable working rotational shifts, including night/graveyard shifts. 8. Application Process – Apply Now! Interested candidates with relevant international web chat or email support experience are encouraged to apply. Complete the questionnaire using the link below: Questionnaire Link: https://myglit.com/lateral/cref/00b72d673c Please ensure that all information provided in the questionnaire is accurate and complete to facilitate faster application processing. Application Deadline: 23 November 2026. We look forward to connecting with you!

A hospital telecaller manages inbound and outbound patient communications, schedules and confirms appointments, promotes health packages, handles inquiries, and records patient data in a CRM. The role requires clear empathy, multi-lingual fluency (e.g., Tamil, English, Hindi), and basic computer skills.

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We are hiring candidates for a tele caller job in Kolkata with a fixed salary and no target pressure. If you are looking for reliable jobs in kolkata with immediate joining, apply today. ​Key Highlights: ​Role: Outbound Telecaller (Fixed Salary, No Target) ​Salary: ₹16,000 – ₹20,000 per month ​Location: Kolkata, West Bengal ​Job Type: Full-Time (Outbound Calling) ​Key Responsibilities: ​Make simple outbound calls to prospective customers ​Explain general product features and offers ​Assist interested customers with basic queries ​Maintain daily call records ​Requirements: ​Minimum Qualification: 12th Pass or Above ​Basic communication skills ​Freshers and experienced candidates both welcome ​How to Apply:

Financial Services Executive (Sales, Operations & Stock Market Dealer) Company: AMOLAKSHAYA TRADE AND CREDIT PVT LTD Location: Chatribari, Guwahati, Assam Job Type: Full-Time | Permanent Experience: Fresher to 2 Years Education: Graduate (Minimum) About Us Established in 2001, AMOLAKSHAYA TRADE AND CREDIT PVT LTD has successfully completed 25 years of trusted service in the financial services industry. We provide comprehensive financial solutions and have built lasting relationships through integrity, professionalism, and client-centric service. Our Services - Stock Broking (Equity, F&O, Commodity & Currency) - Mutual Funds - IPO Investments - Demat & Trading Accounts - Life & Health Insurance - Financial Planning & Wealth Management Job Overview We are looking for a dynamic, customer-focused, and proactive Financial Services Executive to support our sales, client servicing, operations, and stock market dealing activities. This is an excellent opportunity for candidates looking to build a long-term career in the financial services industry. Key Responsibilities - Generate new business through referrals, telecalling, networking, and client meetings. - Build and maintain strong relationships with existing and prospective clients. - Promote Demat & Trading Accounts, Mutual Funds, IPOs, Life Insurance, Health Insurance, and other financial products. - Execute Equity, F&O, Commodity, and Currency trades as per client instructions. - Process Mutual Fund transactions and assist with Demat account opening. - Coordinate insurance renewals, documentation, and investment-related processes. - Resolve client queries and provide prompt after-sales support. - Maintain client records using CRM and MS Excel. - Coordinate with exchanges, AMCs, insurance companies, and internal teams for seamless operations. - Ensure compliance with regulatory guidelines and internal policies. Desired Skills - Good communication and interpersonal skills. - Customer-oriented with a proactive approach. - Basic knowledge of MS Office and email. - Strong logical thinking and attention to detail. - Sales aptitude with excellent follow-up skills. - Willingness to learn and grow in the financial services industry. Eligibility - Graduate in any discipline. - Freshers are welcome to apply. - Experience in Banking, Stock Broking, Mutual Funds, Insurance, or Financial Services will be an advantage. - NISM Certification (or willingness to obtain it after joining) will be an added advantage. Compensation & Benefits - Salary: ₹12,000 – ₹18,000 per month (Negotiable) - Performance-Based Incentives - Diwali Bonus - Annual Performance Increment - Holidays as per Stock Market Holiday Calendar - Professional Training & Career Growth - Friendly and Professional Work Environment Work Location Chatribari, Guwahati, Assam (Work from Office) How to Apply Interested candidates may send their updated resume to with the subject line: Application for Financial Services Executive

Team Leader Company: Sri Sangamam Properties Industry: Real Estate Location: West Tambaram, Chennai Job Responsibilities - Lead, manage, and motivate the sales team. - Achieve monthly sales targets and drive revenue growth. - Generate leads and convert prospects into customers. - Coordinate customer follow-ups and property site visits. - Monitor team performance and prepare daily sales reports. - Train team members on sales techniques and closing strategies. - Maintain strong customer relationships and ensure customer satisfaction. Requirements - Experience in real estate sales and team management preferred. - Strong communication, leadership, and negotiation skills. - Ability to achieve individual and team sales targets. - Knowledge of property sales and customer handling. Salary & Benefits - Basic Salary: ₹35,000 per month - Performance-Based Incentives: Available - Career growth opportunities. Apply Now: Sri Sangamam Properties\ Contact: +91 86670 82154

General Ledger, month-end activities, reconciliations, payroll accounting, financial reporting, Excel, accounting principles. Notice Period - 0-30 days Mode of Interview - Face to Face Openings 75 Company Name - Metrique Interested candidates can share thier resumes on

Their duties and responsibilities include: • Assessing client’s eligibility for various immigration options • Helping clients to gather the necessary documentation for their immigration application • Preparing and submitting immigration applications on behalf of clients • Communicating with clients about the status of their applications • Assisting clients in preparing for interviews with immigration officials