Telecaller

Key Responsibilities: • Handle customer queries effectively via call/chat/email • Ensure timely resolution and maintain customer satisfaction • Maintain call logs and reports as per process requirement • Follow standard operating procedures and guidelines • Handle inbound and outbound customer interactions • Provide accurate information and resolve queries • Document customer interactions in the system • Maintain service quality and meet defined KPIs Key Requirements: • Good communication and interpersonal skills • Comfortable with rotational shifts, if required • Strong verbal and written communication skills • Ability to multitask and manage time effectively • Comfortable with rotational shifts and night shifts (for NRI process) • Fresher welcome; prior BPO/customer support experience is a plus