Customer Care & Backend Operations Executive

Role & Responsibilities – Customer Support & Operations Executive Respond to customer, dealer, vendor, recycler, and buyer inquiries through phone, WhatsApp, and digital channels. Guide users through registration, app features, collection requests, orders, and transactions. Oversee daily backend operations and ensure accurate maintenance of customer and transaction records. Coordinate with customers, scrap dealers, recyclers, and collection teams to ensure seamless service delivery. Track collection requests, orders, and transactions to ensure timely processing and closure. Address customer concerns efficiently and collaborate with relevant teams to resolve issues. Maintain operational reports, documentation, follow-up records, and customer information. Support user onboarding and encourage active engagement with the Ri8Value App and Ri8Value Scrap Mart. Identify recurring customer issues and recommend improvements to service quality and operational efficiency. Deliver a professional, responsive, and customer-focused experience across all communication channels.