Desktop Support Engineer - L1

* Desktop support for Windows 7 and 10 environments * Install, Manage and support Windows Operating System, Macbook operating system and mobile device management * Install desktop OS, messaging client, applications such as Adobe Acrobat , WinZip and engineering software as per requirement, and add or remove accessories, peripherals or mobile devices and configure PCs * Troubleshoot and resolve desktop incidents * Manage disk and folder sharing, and permission settings on desktops * Handle printer problems at users desktops * Assist users in accessing applications Perform workstation OS patching and Anti- virus patching for workstations which could not be patched via server push-downs * Assist in providing technical information and knowledge is procurement of IT desktop/laptop equipment * Provide all installation, un-installations , cascades, moves, adds and Changes for all deskside Equipment, Software and related Services at designated locations * Deployment/ Refresh and decom of user workstations using images provided or approved by customer * Manage delivery/shifting/install printers to locations along with Printer partner * Helpdesk provided to handle 1st Level calls and onsite troubleshooting support * Handle EUC support for local and overseas users via remote support tools * Package Software with administrative rights * Manage application deployment on PC and Mobile devices * Resolve all incidents in timely manner, according to the appropriate incident Severity Level defined * Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users * Standby support for any Severity 2 incidents * Handles Apps and MDM deployment * Manage Symantec AV server * Mann the VIP standby mobile phone * VPN & NAS configurations