Admission Counsellor

Department: Sales and Business Development Division: BIGNxt – www.bignxt.com Position Overview: Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell / convert to admissions. You will contact warm leads for programs via phone and email / consult potential students on how our programs can help them achieve their career goals. Outcome measured will be the number of lead conversions / admissions generated. Operational skills / Role expectations: • Lead Generation, Nurturing and Conversion: o Cold calls, direct emailing, and perform other lead generation activities. o Build and manage pipeline of leads that have inquired about our programs. o Provide in-depth and customized information on courses / programmes to prospective students via phone and email. o Strong phone presence / Comfortable making 120+ dials and/or emails a day to connect with warm leads and to generate further leads. o Work with the prospective learners though the enrolment process by following up and building urgency. o Ability to build a referral funnel from the existing students. o Close sales, generate conversions to achieve weekly, monthly and quarterly quotas. • Reporting and Feedback: o Adhere to the inside sales process, data management processes and workflow. o Record, track and report sales activities on timely basis using the CRM tool. o Initiate and implement plans to increase sales in coordination with reporting manager. o Periodic reports to the reporting manager w.r.t activities done o Provide feedback to leadership on call quality, observed trends, and insights from student conversations o Display efficiency in gathering market and customer info, to enable product feedback and improve product positioning. Other Skills mandatory for the role: • Thorough understanding of the sales process and should have proven track record. • Candidate to be self-motivated and entrepreneurial with a passion to drive and build sales from a modest starting point. • MS Office Skills • Excellent inter-personal, communication (both verbal and written) and listening skills • Good cross-cultural awareness to be able to effectively communicate with customers from various geographies. • Experience using a CRM • Demonstrated ability to manage and prioritize a large pipeline with difference stages in the enrolment process that require follow up. • Ability to hit metrics, targets without being micromanaged. Education: Graduate / Post graduate from any institute, MBA can be an added advantage. Experience: 0- 3 years of experience in Sales function, preferably selling Higher Education courses (Inbound Sales, One-on-one selling, Lead generation and conversion roles)