Desktop Support Engineer

Here is a comprehensive Job Description tailored for the Desktop Support Engineer role based on your inputs: Job Title: Desktop Support Engineer Role Overview We are looking for a skilled and proactive Desktop Support Engineer to join our IT support team in Mumbai, Maharashtra. In this role, you will be responsible for maintaining, troubleshooting, and supporting desktop hardware, software, operating systems, and network connectivity to ensure smooth day-to-day operations for all end-users. Key Responsibilities Hardware & Software Support: Install, configure, upgrade, and maintain desktop computers, laptops, printers, scanners, and peripheral equipment. Troubleshooting: Diagnose and resolve technical hardware and software issues efficiently, minimizing system downtime. OS & Application Management: Install, configure, and patch Windows/macOS operating systems and standard productivity applications. Network & Connectivity: Assist with basic network troubleshooting (LAN/Wi-Fi, IP configuration, VPN setup). User Support & Helpdesk: Provide prompt technical assistance to end-users both on-site and remotely, maintaining high user satisfaction. Asset Management: Maintain inventory records of IT hardware, software licenses, and peripheral devices. Security & Compliance: Ensure desktop systems adhere to corporate security policies, including antivirus updates and data backup procedures. Key Requirements & Skills Core Skills: Proficiency in Troubleshooting, Desktop Support, IT Support, and Computer Hardware. Operating Systems: Strong working knowledge of Windows 10/11 (macOS knowledge is a plus). Hardware Knowledge: Hands-on experience repairing and configuring PC hardware, RAM, hard drives, and peripherals. Networking Basics: Understanding of TCP/IP, DNS, DHCP, VPN, and basic router/switch setups. Soft Skills: Excellent communication, problem-solving, and customer support skills. Job Details Location: Mumbai, Maharashtra Employment Type: Full-time Monthly Salary: ₹15,000 – ₹18,500 / month