Description
Swazi Kelly Cele
kellyscele@gmail.com
0789505735
0670061408
Personal Details
Date of Birth : 25 April 1994
Equity : Black Female
Nationality : South African
Language/s : English and isiZulu
Availability : Immediately
Career Achievements
2015 – CCI – Certificate – Employee of the month for being top achiever
2016 – Conduent – Higher certificate – Employee of the month for best service rating
2016 – Conduent – Certificate for best quality rating
2017 – Kelly Quest – Higher certificate for best customer rating
Education achievements and pending
Educational Institution : University of Johannesburg
Qualification : Public & Economics Management
Completion date : 2019 – Incomplete
Educational Institution : P.R. Pather high School
Qualification : Matric
Completion date : 2014
Computer Skills
MS Word
MS Excel
Employment History:
Company name : Kaya FM (East Rand, Ekurhuleni)
Position : Radio Presenter
Employment period : January 2019 – February 2020
Duties : Radio Presenter
Reason for leaving : Could not stay on as a volunteer
Company name : ABSA (under Kelly Quest)
Position : Customer Service Representative
Employment period : November 2017 – August 2018
Duties : Inbound & Outbound Call Centre Customer Service
Telephonic assistance with banking queries, including private banking
Assisting clients with transferring of funds through their banking app.
Reason for leaving : Contract expired
Company name : Kelly Quest
Position : Customer Service Agent
Employment period : October 2017 – November 2017
Duties : Inbound customer calls
Customer service Assisting customers with insurance claims, Issuing of claim numbers, Customer queries Typing
Reason for leaving : Transferred internally to their client, ABSA call centre
Company name : Conduent
Position : Call & Check Agent
Employment period : October 2016 – April 2017
Duties : Customer service Call assistance Quality assurance assessing
Reason for leaving : Contract expired
Company name : CCI (International Call Centre)
Position : Sales Agent – Full time
Employment period : March 2015 – March 2016
Duties : International Inbound calls
Customer service, Claim assistance Customer queriesSales & upselling
Reason for leaving : Contract expired
Company name : House Kids
Position : Receptionist –Part-time job to pay for studies
Employment period : January 2015 – December 2016
Duties : Receptionist Teacher Assistant
Reason for leaving : Salary issue
Company name : Aloe Beach Guest House
Position : Chef & Admin Assistant
Employment period : June 2011 – December 2014
Duties : Cooking, Administration
Bookings, Answering the phone
Reason for leaving : Closed down
