Asghar Ali Shajahan Operations Manager and Financial Services
Seeking position in Finance and Accounts at Operations management level
Tejas B N Operations Manager
I have worked as an Operations Manager for Tasko.co previously.
• Work consisted of understanding the customer requirements, thorough research on the task to be performed, setting milestones, deliverables and estimate time for completion.
• Mediated the requirements from customers to Taskees (Interns at Tasko).
• Reviewed the project milestones and completed tasks by the Taskees.
• Created several Instruction manuals for all the different categories of tasks we received on a regular basis.
• Overlooked the Online Marketing and Sales at Tasko.
• Involved in hiring of interns at Tasko. Performed the grading and overall evaluation of prospective candidates.
Some of the tasks that I performed during my time at tasko were:
• Curated content for an upcoming Job search website.
• Worked with LinkedIn Sales Navigator and Xing.com to find B2B leads.
• Scrapped LinkedIn data based on user demographics using scrapp.io to shortlist candidates of interest for potential clients.
• Worked with various CRM softwares such as Salesforce and Insightly to organize and track prospects, as well as for Email Marketing.
• Worked with Shopify to update the online catalogue of an E-commerce website.
• Obtained email addresses of leads using hunter.io and rapportive.
My key strengths include:
* Communication and interpersonal skills.
* Eye for detail.
* Multitasking.
* Leadership skills.
General Manager Operations | Process and Maintenance
Experience: for GM Position – 15+ Years and Manager Position – 10 + Years in the field of Extrusion based blown film machine operation; Process and Maintenance.
JD –
– Improve customer service experience, create engaged customers and facilitate organic growth
– Take ownership of customer’s issues and follow problems through to resolution
– Set a clear mission and deploy strategies focused towards that mission
– Develop service procedures, policies and standards
– Keep accurate records and document customer service actions and discussions
– Analyse statistics and compile accurate reports
– Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
– Keep ahead of industry’s developments and apply best practices to areas of improvement
– Control resources and utilise assets to achieve qualitative and quantitative targets
– Implementing customer support processes to enhance customer satisfaction
– To handle services related to Film Plant in branch to increase business in field.
– Improves customer service quality results by conducting surveys, studying, evaluating, and re-designing processes, establishing and communicating service metrics, and monitoring and analysing results.
– Responsible for driving superior customer support to business clients through policies, procedures, and setting of goals.
Skills
– Ability to think strategically and to lead
– Having Knowledge about Film Plant/Extrusion Machines
Kunal Bhatt Manager Operations and Business Development Bangalore
Experienced Manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
QUALIFICATIONS AND CERTIFICATIONS
PRINCE2- Projects in Controlled Environment foundation and practitioner certified by Axelos and PeopleCert, DAFM- Diploma in Animated Film Making from Maya Academy of Advanced Cinematics, Economic and Finance ambassador at INMUN- Indian Model United Nations.
WORK EXPERIENCE
WEBCANNY AND ORIGIN CALL CENTRE
August 2016 – May 2018
MANAGER – PROCESS AND BUSINESS DEVELOPMENT
– Coordinating day-to-day execution of the process
– Identifying and implementing changes to the process
– Establishing relationships with executives and CXO
– Getting new processes and business to the company
– Responsible for getting data for existing processes
– Communicating new and changed policies
– Ensuring standards and procedures are being followed
– Facilitating resource commitment and allocation
– Identifying and implementing process improvement
– Act as focal point for the process, communicate with clients, service providers and management
– Facilitate resolution of issues with items not complying with the process
– Notifying the participants in the process when standards and procedures are not being followed
– Establishment of measurements and targets to improve process effectiveness and efficiency
– Responsible for evaluating the performance of the process
– Assists auditing of the process for compliance with documented procedures
– Defines those parts of the process framework not defined by the process owner
AV INFO SOLUTIONS
September 2012 – August 2016
ASSISTANT MANAGER – October 2015 – August 2016
– Achieving sales targets
– Achieving attrition target
– Submitting systematic report presented to manager
– Interacting with clients
– Attending conference calls, meetings with clients
– Calibrate with clients and quality analysts to ensure superior quality standards
TEAM LEADER – September 2014 – October 2015
– Taking calls if required
– Making sure daily targets are achieved
– Identify training requirements for team
– Ensure service level agreement is maintained on a daily basis and are adhered
– Doing performance appraisals and skip level meeting – monthly, half yearly and annually
– Motivating team by organizing contests
– Rewarding deserving members
SUBJECT MATTER EXPERT AND TRAINER – September 2013 – September 2014
– Collaborate with existing training staff and management
– Identifying and implementing changes to process
– Train, coach and give feedback to existing and new staff
– Responsible for getting data for existing processes
SENIOR EXECUTIVE – September 2012 – September 2013
– Daily targets
– Cold calling
– USA shift
– Blended process
COMPUCELL TECHNOLOGIES
August 2011 – September 2012
SENIOR EXECUTIVE
– Sales
– Outbound
– UK shift
EDUCATION
SUNRISE UNIVERSITY
2011 – 2015
BACHELOR’S OF ENGINEERING IN COMPUTER SCIENCE
SKILLS
LANGUAGES KNOWN
English
Hindi
Marathi
Gujarati
SOFT SKILLS
Motivation
Public Speaking
Active Listening
Detail oriented
LEADERSHIP SKILLS
Responsibility
Mentoring
Goal setting
Conflict resolution
Negotiation
Risk management
ORGANISATION SKILLS
Decision making
Time Management
Delegation
Event planning
SOCIAL AND LIFE SKILLS
Teamwork
Patience
Handling criticism
Adaptability
Empathy
HARD SKILLS
Microsoft office
Adobe creative suite
3ds Max
Data analysis
SEO
SEM
Graphics designing
HTML
JAVA
C and C++
Visual basics
And Many More
ACHIEVEMENTS
Best Technology Savvy Award, Best Boy of the Year Award, 1st place in district-level science exhibition, Scholarships and Medals in All India Talent Search Examination, Dr. Homi Bhabha Balvaidnyanik Competition, Unified Council, Cyber/ Science/ Math Olympiad, various Track and Field events.
Agency Development Manager
● You will be responsible for building a team of advisors ● These advisors will be responsible for selling life insurance in their networks ● Advisors are people from your network that can sell life insurance, they are required to clear the IRDAI exam ● You will act as mentors for these advisors and manage
Business Manager
Exports Parts Store is a dynamic and innovative retail company committed to delivering exceptional products/services to our clients. With a strong focus on quality, customer satisfaction, and growth, we are seeking a highly motivated and experienced Business Manager to join our team. Job Summary: As a Business Manager at Exports Parts Store you will play
Business Development Manager
**Key Responsibilities:** 1. **Market Analysis:** Conduct thorough market research using IT tools to identify potential clients and understand industry trends within corporates, hospitality, hospitals, and facility management. 2. **Client Acquisition:** Utilize CRM systems and other IT tools to develop and execute strategies to acquire new clients in the specified sectors, meeting or exceeding sales targets.
The Society Manager
è For Co-Op. Housing Society
We would like to appoint Society Manager within your area.
Certainly, appointing a Society Manager for your Co-Op Housing Society can bring several benefits. Here are some key points you may want to consider when communicating this message to the society members:
1. Time and Cost Efficiency:
· Having a dedicated Society Manager can streamline various administrative tasks, saving time for both the society members and the manager.
· The efficient handling of day-to-day operations can contribute to cost savings in the long run.
2. Work Schedule Flexibility:
· By deputing the Society Manager based on a work schedule, the society can ensure that tasks are consistently and timely addressed.
· This flexibility allows for better planning and organization of society affairs.
3. Emergency Response:
· The Society Manager can be a point of contact during emergencies, providing a quick and coordinated response to unforeseen situations.
· This can contribute to the overall safety and well-being of the society members.
4. Resource Optimization:
· Society members can focus on their respective roles and responsibilities without being burdened by day-to-day administrative tasks, leading to increased overall productivity.
· The Society Manager can help optimize resources by efficiently managing maintenance, repairs, and other essential services.
5. Cost-sharing Model:
· Consider proposing a cost-sharing model for the appointment of the Society Manager to distribute the financial burden among society members, making it more affordable for everyone.
6. Improved Communication:
· A dedicated manager can facilitate better communication between society members, ensuring that information is disseminated effectively and promptly.
7. Professional Expertise:
· If the appointed Society Manager possesses professional expertise in property management, it can bring added value to the society in terms of knowledge and skills.
8. Regular Reporting:
· The Society Manager can provide regular reports on the status of various tasks, helping the society members stay informed about the ongoing activities.
9. Community Building:
· A Society Manager can play a role in fostering a sense of community by organizing events or initiatives that bring society members together.
10. Transparent Decision-Making:
· The Society Manager can contribute to transparent decision-making processes by providing necessary information and insights to the society members.
In conclusion, the appointment of a Society Manager can lead to a more organized, efficient, and responsive housing society, benefiting both the residents and the overall community. It’s essential to communicate these advantages clearly to gain support from the society members.
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Mobile-9324160854/9920996036
Manager – Sales and Administration
Description
We are looking for our first employee. You need to understand the basics of the idea on which the company is working and work towards achieving the goal set by the company.
The person is required to supervise daily support operations of our company and plan the most efficient administrative procedures. In the current phase, you will be required to complete a range of duties in different departments. You will be required to manage the supervisors and work on daily administrative tasks. Also, once the basic setup is complete, you need to hunt for new leads.
A great administration manager has excellent communication and organisational skills. We need a person who is smart, good at interpersonal skills and able to actively discover new ways to do the job more efficiently.
Responsibilities
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Recruit and train personnel and allocate responsibilities
- Assess staff performance and provide guidance to ensure maximum efficiency
- Manage schedules and deadlines
- Monitor inventory of supplies and the timely purchasing of new material
- Assist Auditors with their requirements for compliance filings
- Oversee facilities services and maintenance activities
- Organise and supervise demo events
- Ensure operations adhere to policies and regulations
- Keep abreast with all organisational changes and business developments
Requirements
- A Management graduate (BBA/MBA) would be preferred
- Good communication and interpersonal skills
- Proficient in both Hindi and English (knowledge of Marathi or any other language would be added advantage, but not a primary requirement)
- Understanding of office management procedures and departmental and legal policies
- Familiarity with financial and facilities management principles
- Proficient in MS Office
- An analytical mind with problem-solving skills
- Excellent organisational and multitasking abilities
Digital Marketing Manager
Commands Good Knowledge and Experience in Digital marketing ( SEO, SEM, SMO, SMM, Message and Mail Campaigns etc)
Good Command over English is Needed
Client coordination and Client Management is part of the role.
Team Management, Training and Mentoring the Interns and students is Part of the Job Role
Should be capable of meeting deadlines and target.
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
Design, build and maintain our social media presence.
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Be responsible for maintaining, expanding, and scaling the website
Stay plugged into emerging technologies/industry trends and apply them into operations and activities
Cooperate with web designers to match visual design intent
Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs.
Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement.
Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results.
Branch Manager / Chief Admin
Desired profile :- Graduate / Postgraduate with 5 -10 years of experience in handling overall business operations of a Preschool / School / Educational Institution. Excellent Communication Skills and Pleasing Personality is a must.
Job Description :- The incumbent will be responsible for spearheading the overall operations of the branch. Will be leading a team of Admission Counselors, Admin Executives & Support Staff to ensure the smooth functioning of the branch. She will be responsible for delivering the best experience for the kids as well as the parents. She will be accountable for achieving the set revenue targets for the branch.
Store manager
About Zivame
Zivame was founded in 2011 with the vision to facilitate women to shop uninhibitedly for intimate wear and to make lingerie shopping personalized and convenient. Zivame is now the No. 1 B2C intimate wear brand in India with 95+ retail stores and presence in 3000+ partner stores across India with the mission to be a one-stop destination for every woman’s intimate wear needs. Zivame believes that every woman is unique, and wants to deliver a platform that allows her to browse, discover and shop what she desires.
All the products at Zivame stem from the desire to design something that is a blend of quality, innovation, and comfort. Zivame offers trendy lingerie, activewear, sleepwear, and shapewear in over 3000 + exclusive designs and 100 + sizes catering to women across all body types.
What to expect from Zivame?
❖ Passion
We’re not just an e-commerce company, a women’s wear brand or a retail organization. We are together in solving problems for millions of women in India; and that passion drives everything that we do. It’s that passion that helps us do things by keeping the Indian woman front and center in all of our efforts – from Design to Technology, from Marketing to Logistics and everything in between.
❖ Bias for Action
Being an organization that is growing rapidly comes with a culture where everyone strives for creating business impact in their own roles. This strong Bias for Action is seen at every function in the organization at every level which helps us keep bureaucracy to the minimum, make quick decisions, take our ideas to action and see the impact first-hand. We also recognize great performance when we see it, not just at the annual day.
● Cross-functional Collaboration
We strive for holistic outcomes and not in silos. Work takes the shortest path possible and people work across functions, levels, experience seamlessly. That meeting could’ve been an email, which could’ve been a call, which could’ve been an in-person discussion. And…Action!
● Transparency
A stand-out tenet of our culture has to be the transparency that’s woven into the fabric of Zivame. We discuss everything openly, have no closed offices, no colleague out-of-bounds and no hidden agenda. Our monthly townhalls, coffees with the CEO, an open feedback culture are just a few things you’ll notice while working with us.
About Zivame’s Retail Store team
This is an opportunity to be a part of one of the fastest growing retail organizations in the industry. If you’re someone who wants to be a part of this hyper-growth org with an opportunity of opening new stores, setting up processes for growth and running operations hands-on, this is the place for you. We’ll ask for candidates to be extremely entrepreneurial, with a knack for numbers and ability to convert them into actionable insights.
You’ll work alongside a diverse team of professional retail talent in writing the story of the next stage of growth for Zivame.
Roles & Responsibilities
● Responsible for overall store operations, Sales Target, store profitability.
● Leads financial growth of the store, year over year
● Leads the sales floor and drives store results through the store team
● Creating emotionally engaging customer experiences, consistent with the brand vision
● Be responsible in communicating promotional events and latest offers to customers in creative way.
● Role models, coaches and develops best-in-class selling behaviour in the store team
● Sets visual merchandising expectations to brand standards, to ensure brand consistency that impacts the customer experience and maximizes overall business results
● Ensures the operations of the store are executed with excellence
● Accountable for the development of store staff product knowledge which in turn, enables high performance selling
● Influences and inspires associates to unlock individual potential for extraordinary selling and productivity results
● Responsible for the on boarding, training, development, performance management, terminations and succession planning of direct reports.
Skills & Experience required
● We are looking for female candidates with excellent communication skills and gregarious personality.
● Total experience in retail can be between 2 years to 10 years.
● Minimum 1-year experience as Store Manager in a good retail store.
● Should have experience in managing junior staff.
● Should be interested in building career in Fashion/Retail industry.
Store Manager Hyderabad
Guest Experience Store Manager Hyderabad
•Inspire, coach and PARTNER with your Starsquad by modelling the importance of the guest experience, setting expectations, and aligning individual goals with our company mission and values.
•Attract and excite our guests and little guests through amazing venue set up , presentation of educational activities, building guest relationships and promoting your venue as a premium Active Edu Fun destination.
People and Culture
•Lead REMARKABLE talent/people management through recruitment, training, performance management and succession planning.
•Provide timely and REAL feedback, ensuing high training completion rates across your squad and recognizing those who have gone above and beyond!
Safety
•Ensure a FUN yet safe and clean environment for your squad and guests ensuring venue meets the required compliance and safety requirements defined within TEEG’s Safety Standards.
Financial
•Be OBSESSED with delivering on budgetary targets/KPIs, identify opportunities and make timely decisions to implement cost control measures while training and building the commercial capabilities of your Assistant Managers and Supervisors.
Operations
•Ensure that Marketing, Operational, People & Culture and other Support Office initiatives are handed down, communicated, understood and executed effectively in venue.
•Lead our day-to-day venue operation through consistently ensuring a REMARKABLE guest experience and ensuring all company policies and operational procedures are adhered to.
Digital Marketing Manager
Digital Marketing Manager Job Description
We are searching for a highly-creative digital marketing manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.
Your duties will include planning, implementing, and monitoring our digital marketing campaigns across all digital networks. Our ideal candidate is someone with experience in marketing, art direction, and social media management. In addition to being an outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.
Digital Marketing Manager Responsibilities:
Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
Developing and monitoring campaign budgets.
Planning and managing our social media platforms.
Preparing accurate reports on our marketing campaign’s overall performance.
Coordinating with advertising and media experts to improve marketing results.
Identifying the latest trends and technologies affecting our industry.
Evaluating important metrics that affect our website traffic, service quotas, and target audience.
Working with your team to brainstorm new and innovative growth strategies.
Overseeing and managing all contests, giveaways, and other digital projects.
Assist in the formulation of strategies to build a lasting digital connection with consumers
Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
Launch optimized online adverts through Google Adwords, Facebook etc. to increase company and brand awareness
Be actively involved in SEO efforts (keyword, image optimization etc.)
Prepare online newsletters and promotional emails and organize their distribution through various channels
Provide creative ideas for content marketing and update website
Collaborate with designers to improve user experience
Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
Acquire insight in online marketing trends and keep strategies up-to-date
Maintain partnerships with media agencies and vendors
Digital Marketing Manager Requirements:
Bachelor’s degree in marketing or relevant field.
A minimum of 4 years of experience in a digital marketing or advertising position.
In-depth knowledge of various social media platforms, best practices, and website analytics.
A basic understanding of HTML, CSS, and JavaScript is required.
Highly creative with excellent analytical abilities.
Outstanding communication and interpersonal skills.
Up-to-date on the latest trends and technologies in digital marketing.
Security Manager
Post- Security Manager
Roles & Responsibilities:
· Develop and implement security policies, protocols and procedures.
· Control budgets for security operations and monitor expenses.
· Recruit, train and supervise security officers and guards.
· Attend meetings with other managers to determine operational needs.
· Review reports on incidents and breaches.
· Investigate & resolved issues.
· Create reports for management on security status.
· They should be strong leaders and team players who can also work independently as needed.
· Candidate have deeply knowledge on policy, awareness, access monitoring, compliance and strategy.
· Client Linkage.
Experience:
· Having experience as security manager.
· Experience in reporting and emergency response planning.
· Excellent knowledge of Security protocols and procedure.
· Excellent communication and interpersonal skills.
Senior Manager (Taxation)
Objectives of the Position:
Ensure regulatory compliance of Corporate Income Tax & Transfer Pricing
Managing Direct Tax Litigations and tax risks in business operations.
Strive for tax optimization and tax saving opportunities.
Corporate Income Tax Compliances
Transfer Pricing
Direct Tax Litigations management
With Holding Tax including on International Transactions involving DTAA interpretation
Managing Income Tax Computations and Filings, Tax Audit, Tax Filings and Tax Assessments etc
Dealing with Income tax authorities
Tax related Financial Statement closing activities including tax provisioning.
Managing Statutory Audit requirement in relation to Direct Taxes
Expat Tax Compliances
Tax & Tech convergence initiatives including automation and Power BI optimisation.
Handling Corporate Tax and Transfer Pricing – Finance/Accounting experience & GST will not be considered for this profile.
Accounts Manager
Process : Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.
No of Openings : 1
Gender : Male/Female
About Process : The Ideal Candidate will be proficient in Accounts – Payables, Receivables, GST & TDS Filing , Bank Reconcilation,,MIS Reports , Coordination with External CA
Title : Accounts Manager
Location : Bangalore
Requirment : Minimum 6months experience
• Checking Salary file and preparing as per banks format.
• Reconciling salary payments done in month on regular basis.
• Reconciling TDS part on Salary on yearly basis.
• Updating financials for Monthly reports.
• Checking Expenses and making provisions on Monthly basis for MIS.
• Preparing and analysingMonthly Financial Reports.
• Preparing and analysingMonthly Management Reports.
• Preparing Location wiseExpense report on Monthly Basis.
• Ledger Scrutiny on regular basis.
• Preparing Data for Internal Audit as well as Statutory Audit.
• Checking and Approving Expenses Bills.
• GST Reconciliation on years basis.
• Preparing data for Lower TDS certificate on yearly basis.
• Keeping record of Utilities and Statutory Payments.
• Preparing Statutory Compliance report on monthly Basis.
• Assisting VP in day to day work.
• Regulation of Investments.
• Booking of Investment related Entries.
• Preparing Investment Report on Monthly Basis.
• Approving OD Expenses of Mumbai region.
Education : BCOM
Shift timings : 9.30-6.30
Transport Boundaries : NA
Transport Facility : NA
Salary Range : 2LPA-2.4LPA
Weekly Off : 5 days a week
Age : 26 Yrs
USP : Salary, weekoffs,shifts.
Rounds of Interview : All Rounds (HR+Operations)F2F.
Documents : Educational + Identity Proof + Residential Proof +Offer Letter +
Salary Proof (Bank Statement Payslip) + Relieving documents
Payout : 8.33%
Claw back : 90 days
Sales Export Manager Ahmedabad
Sales Export Roles & Responsibilities:
Develop and execute strategic plan to achieve sales targets and expand our customer base in assigned region of North and West of India & IMEA (India, Middle East & Africa) & Europe.
Achieve growth and hit sales targets by successfully managing the sales team and Individual target to meet the Revenue & EBIDTA.
Build the organization brand and visibility in external markets and build international value proposition for the Organization.
Responsible for end-to-end Sales and Export Operations with compliance Partner with customers to understand their business needs and objectives excellent communicator and Interpersonal skills, should be able to manage multiple stakeholders Establish and grow relationships with appropriate partners and develop the New clients.
Develop and promote weekly, monthly and quarterly sales objectives
Estimate sales volume and profit for current and new products
Develop sales team through motivation, counseling and product knowledge education
Study and analyze market, customer, and competition of the said Segment and generate business plan.
Look for new range of services/solutions based on the Segment trends, market feedback and customer expectations.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Any additional responsibilities as and when assigned by reporting manager
On acquiring of business, the execution of the same will be handed over to respective SBU Expected revenue from the above segments to be achieved, will be communicated by the SBU Head.
Candidate should preferably be from packaging Industry having global presence.
Responsible for the performance of Sales & Marketing of different products
Need to create your team for Business Development, expansion and Customer Service. ·
Identify the sales, marketing and technical needs to achieve your targets.
Strategize and generate a quarterly plan for Sales and Hiring. ·Train the team adequately. ·
Willing to travel for Trade Shows and events. ·
Should handle all range of Sales tasks, from acquisition to service to retention.
Should give ground feedback to management in a timely manner.
Align with the technical team to prioritize product development based on market requirements.
Functional & Behavioral Skills
Good interpersonal & communication skills
Selling skill, Influencing & Negotiation skills, Presentation skills, Result Orientation
Ability to assess financial, marketing, and operational aspects of new business ideas
Analytical Skills, Database management Meeting deadlines
Verbal & written communication skills, MS Office
Strategic Thinking & Alignment Knowledge Management
Accountability & Responsibility.
Analytical and Critical thinking Skills
Must be able to meet deadlines in a fast-paced quickly changing environment.
Ability to prioritize daily workload
Proactive
Managing data and prioritizing
Interpersonal skills
Strong Communication Skills
Strong negotiation and convincing skills
Ability to handle pressure
Accessible to all extremely resourceful
Strong logical bent
Focus on Details
Highly motivated
Quick Decisiveness
Quick Grasping ·
More about this Sales Export job
Acme Resources is aggressively hiring for the job profile of Sales Export for 10 open positions at Memnagar, Ahmedabad.
Kindly go through the FAQs below to get all answers related to the given job.
1. How much salary can I expect?
Ans. You can expect a minimum salary of 50,000 INR and can go up to 90,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
2. What is the eligibility criteria to apply for this job?
Ans. The candidate should have completed Diploma degree and people who have at least 3 years’ experience are eligible to apply for this job.
3. Is there any specific skill required for this job?
Ans. The candidate should have Good English skills and sound communication skills for this job. Email Etiquettes would be an add.
4. Who can apply for this job?
Ans. Only Male candidates can apply for this job.
5. Is it a work from home job?
Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Ahmedabad.
6. Are there any charges or deposits required while applying for the role or while joining?
Ans. No work-related deposit needs to be made during your employment with the company.
7. How can I apply for this job?
Business Development Manager BDM (uPVC)
Dear Aspirants,
Greetings for the day from Xindo Window Pvt Ltd !!!
We have immediate requirements for Business Development Manager position at our Andhra Pradesh operations, find the detailed job description, and interested candidates can directly apply or reach us at 9342 912 448 to schedule an interview with us.
Desired Candidate Profile:
- An ideal candidate must have a minimum of 1 to 4 years of experience as a sales/marketing/business development professional
- Candidates from Doors/Windows/Building Material/Lift/Elevator/relevant industry experience are highly preferable
- Should be good at sales and negotiation skills
- Candidates in and around Chennai are highly preferable
- Immediate joiners preferable
Roles and Responsibilities:
- Visiting prospect customers as per the scheduled appointment
- Listen to the customers and understand their material requirements
- Suggest a suitable solution for their material requirements
- Collect the requirements, propose the quotation, negotiate, and finalize the order
- Maintain daily activity report
Furniture Sales Manager
Oversee the entire factory function, ensuring smooth coordination and collaboration among different departments to optimise production processes and meet customer demands
Design and implement strategies to drive business growth and achieve company goals
Direct the Sales Team and optimise sales strategies to maximise revenue generation
Collaborate with the Sales Managers to maintain strong relationships with existing customers and explore opportunities for business expansion
Understand and analyse product costs, working closely with the finance team to ensure profitability and cost optimisation
Collaborate with the design and manufacturing teams to assess product costs, quality, and feasibility, ensuring efficient and cost-effective production
Manage budgets, control expenses, and optimise financial performance
Develop and implement policies and processes to enhance operational efficiency
Foster a productive and motivated work environment, ensuring employee development and professional growth.
Lead the recruitment and training of new employees to build a skilled and efficient team
Direct the employee assessment process to ensure performance standards are met
Prepare regular reports for upper management to provide updates on business operations and performance.
Provide effective solutions to address challenges, such as profit decline, employee conflicts, or loss of business to competitors
Foster a culture of continuous improvement, encouraging feedback, and implementing process enhancements to drive operational excellence
In order to succeed in this role, excellence communication with solid experience in furniture & home decor is preferred
Elite Manager
We are seeking an elite manager who will be responsible for hiring, developing and driving sales from Top
Financial Advisors/Financial Distributors of competition thereby driving revenue for Agency Channel.
The Elite Vertical is a dedicated vertical under Agency Channel, focusing on recruitment and development of
proven top performing advisors/ financial distributors.
RESPONSIBILITIES
• Identify the Top financial /General Insurance/Health Insurance distributors in the
assigned territory from the competition
• Pitch Max-Life Agency Career Opportunity through Career Seminars / Presentations / Meetings
• Understand the Top Advisor/ Business Associate value proposition, onboarding
process and regulations related to the same
• Hiring and Onboarding of Top Advisors and Business Associates’ post conducting
Career seminars and Presentation and meet the defined Recruitment plan
• Drive sales from the team of Top Advisors / Business Associates and Financial
distributors to meet the defined sales plans.
• Maintain Quality of sales by ensuring the Persistency standards of the channel
• Adherence to the desired input behaviors to drive Sales and Recruitment
• Periodically Train & Develop advisors for new product launches and
communicating any changes in company guidelines/policies.
• Managing field operations by coordinating with Operations and DSDO for sales
and Recruitment.
MEASURES OF SUCCESS
● Hiring and driving activation of Top
● Advisors/Financial Distributors from competition
● Career Seminars / Meetings with Top
● Advisors/ Financial Distributors
● Meeting Sales and Recruitment Plan consistently Persistency
● Advisor Productivity & Retention
● Adhering to Input behaviors
KEY RELATIONSHIPS
● Circle Head -Elite Vertical
● Ops Team (CET and DSDO)
● Training and Development
● Human Resources
REQUIREMENTS
● Strong relationship-building capability
● Go-getter attitude
● Result orientation
● Passionate towards Sales
MUST HAVE
● Graduate with 5+ years of experience, at least 3 years’ experience in insurance sector
● Proven record of leading Front-Line Sales in Financial Services, preferably in Insurance
● Should have similar market exposure and experience in process driven, quality sales
organizations
● Familiarity with skills in recruitment, driving sales and activation
Nurse Manager- Home Health Care
· Patient counselling – Ensure business continuity by interacting with the patient and internal stakeholders and provide smooth clinical services.
· Patient Prognosis – Ensure that the nurses and understands the patients health condition and provide care plan in consultation with the MO, assessment team and close loop the communicating on a daily basis as per the TAT.
· Scheduling and Rostering & Leave planning Ensure that the scheduling and rostering is done based on the service order extension and manage the leave plan efficiently on a monthly basis.
· NM & ANO on Call Sharing responsibilities of NM & ANO on call.
· People Management – Handholding employees for new cases and new locations and ensure that the team performs in a manner that is profitable for the organization by adding value to the employee.
· Absenteeism Management – To ensure that absenteeism is reduced by engaging with the employees and counselling them by providing on the job training focusing to build the skill gap. Counsel them when required.
· Engagement Conducting Welfare activities planned & Regular empaneled Hostel visits to monitor hostel facility provided.
· Training To induct the trainees for a duration of 8 hours during their training period & assess the trainees post training session.
· Employee Safety & Welfare – Ensure that the employee is taken care during while on duty.
· Onboarding a Patient – Once a Sales Lead is converted, the NM has to on board the case. This will include doing the Environmental Assessment in case the service is at the Home of the patient and do a detailed Nursing Assessment to formulate a Nursing Care Plan.
· Patient Visit –
· Make regular visits on agreed frequency to the patient who are receiving supportive nursing care from One Life at the Hospitals in order to check for the satisfaction of the services provided.
· In case the field staff is unable to perform a particular nursing procedure and there is a need for a Senior Nursing professional to visit to carry out the same, the NM should visit the patient and do the needful.
· Patient Assessment – Ensure completion of Physical Examination of the patients, assess Intake and Output charts that are monitored by the staff.
· Documentation & Reporting – Checking the Nursing documentations which are filled by staff at patient side and submission of the same to the MRD, recording & updating complete Patient and Staff data in master Google Sheet (Weekly NM Visit form)
· Patient Relationship Management – Receiving feedback from patients, attenders and close looping with the concerned departments like Operations, Sales, Training & Quality in the prescribed format in a factual & unbiased manner. Ensure business continuity by interacting with the patient and internal stakeholders and provide smooth clinical services.
· Employee Relationship Management- Bed side teaching, suggesting re-training for staffs as when and required and feedback loop to the training team/ Ops Manager and HR. Attending to concerns of staff and feeding it back to the HRBP/ if required and monitoring staff grooming at patient side.
· Equipment Checking Examining repairs and replacing kitbags periodically.
· Interaction with MO – Updating the patient status to the Patients Primary Consultant, internal MO’s and escalation of clinical issues to the MO on call.
· Kit Bag – The Individual will also be a custodian of the Kit Bags meant for delivery of Nursing Care.
· Medications & Nursing – Assessing medication and reporting errors, carrying out IV cannulation and other minor nursing procedures as and when required
· Training before deployment – Conducting viva during the post training assessments.
Showroom Manager
Job Description:
· Gather trends from historical data in the store around sales as well as market research and provide relevant inputs to assist in the planning process
· Adhere to the budget guidelines for store.
· Implement short-term operating plans and adhere to budgets provided.
· Ensure control over operating expenses in the store.
· Achieve the store sales and operating expenses targets while maintaining focus on quality of customer service in stores.
· Coordinate with merchandizing team to ensure the supply of merchandise to store as per the demand.
· Deliver store sales and operating expenses targets on a daily, weekly, monthly, quarterly and annual basis.
· Ensure high level of customer service and customer delight.
· Ensure the creation of right shopping ambience in the stores.
· Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
· Support in execution of any activities aimed at increasing sales.
· Provide inputs for the merchandize requirements at the store based on store specific sales patterns and consumer preferences and provide proactive feedback on aspects of inventory levels, pricing, promotions, shelf space utilization.
· Responsible for conducting daily security checks in the store.
· Oversee the forecasting of demand basis the sales each day and transfer the knowledge around the fast moving designs and latest trends.
· Implement the loss prevention activities in the store as per the guidelines.
· Monitor processes to minimize losses due to shop lifting or pilferage.
· Generate all the required reports (Daily sales and collections, monthly and quarterly MIS, market intelligence reports etc.).
· Support business process re-engineering team in conducting audits in the store and take corrective actions for the processes which come out as improvement areas in audit results.
· Provide inputs for support and execution of facility management activities.
· Support Regional Marketing Manager in executing all the marketing related activities.
· Execute the advertisement and promotions plans in the store.
· Support marketing team for executing visual merchandising activities in the store.
· Ensure adherence to the stores standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time.
· Follow all store operations SOPs and work towards continuous improvement of the same.
· Conduct self audits in the store on regular basis.
· Oversee all point of sales activities in the store which includes – sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling old gold and after sales service, gathering consumer data for feedback.
· Oversee the inventory management process in the store.
· Oversee that the store staff is presentable and well groomed.
· Guide the staff to increase sales as well as profitability.
· Monitor the overall training and development needs of staff in the store.
· Impart training regarding product knowledge, promotion offers and schemes etc.
· Support Regional Retail Operations Manager in identifying processes and trainings on aspects which will facilitate maximizing the conversion ratio in the stores.
· Nominate staff at regular intervals for the relevant training programs.
· Perform the role of a people manager.
· Foster a culture of ownership, innovation, customer focus, entrepreneurship and team work for all the employees in the store.
· Manage and support recruitment, set KRA’s for direct reports, monitor overall store KRA’s, conduct performance appraisal.
floor manager
As a Jewellery Floor Manager, your primary role will be to oversee the operations and sales activities on the jewellery floor of a retail establishment in Bangalore. You will be responsible for ensuring smooth floor operations, managing the sales team, meeting sales targets, and providing exceptional customer service to enhance the overall shopping experience for customers.
Responsibilities:
Floor Operations Management:
Supervise and coordinate the activities of the sales team on the jewellery floor.
Ensure that the floor is well-organized, clean, and visually appealing to attract customers.
Monitor inventory levels and coordinate with the inventory management team for replenishment.
Sales and Customer Service:
Lead by example and actively engage with customers to promote sales and provide exceptional customer service.
Assist customers in selecting jewellery pieces, provide product knowledge, and answer their inquiries.
Train and motivate the sales team to achieve sales targets and deliver excellent customer service.
Resolve customer complaints or issues promptly and professionally.
Team Management:
Recruit, train, and schedule the sales team members effectively.
Set sales targets for the team and monitor individual and team performance.
Provide coaching and guidance to improve sales techniques and product knowledge.
Conduct regular performance evaluations and provide constructive feedback.
Visual Merchandising:
Collaborate with the visual merchandising team to create attractive displays that showcase the jewellery collection effectively.
Ensure that visual merchandising guidelines are followed consistently.
Reporting and Analysis:
Prepare sales reports, analyze sales data, and provide insights to senior management.
Monitor market trends, customer preferences, and competitors’ activities to identify potential sales opportunities.
Compliance and Security:
Ensure compliance with company policies, procedures, and legal requirements.
Implement security measures to safeguard the jewellery and prevent theft.
Requirements:
Bachelor’s degree in Business, Marketing, or a related field (preferred).
Proven experience in jewellery sales or retail management, preferably in a supervisory role.
Strong sales and customer service skills with a passion for delivering an exceptional customer experience.
Excellent leadership and team management abilities.
Strong communication and interpersonal skills.
Knowledge of jewellery products, materials, and industry trends.
Familiarity with visual merchandising principles.
Proficiency in using sales and inventory management software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Flexibility to work on weekends and during peak retail periods
salon Manager
Act as the ‘face’ of our company and ensure our customers receive a heart-warming welcome. He/she should have good communication skills. Must be highly motivated, Have the ability to multitask, prioritize and manage time.
Job responsibilities
Store Operations
Client Service & Satisfaction
Staff Management
Responsible for Inventory Management
Retail Management
Salon Revenue Target
Salon Hygiene, Cleanliness & Maintenance
Salon Level Marketing & Tieups
Accounting and Billing Operations
Operating Cost Optimization
Give valuable suggestions to Zonal Head / Management
Prepare weekly reports and monthly MIS
Eligibility – Any person having 5 year + experience as a Salon Front Executive. Must be 12th Pass and must have basic computer skills
HOTEL MANAGER Bengaluru
Compete Responsible for all day-to-day activities and operations of the Hotel as well as Sales and Customer relationships. Interact with Corporates, OTA, and Agents. Leading, Hiring, Training, motivating other staff members.
Senior Manager- Brand & Event
We are looking for an experienced and motivated Brand, Marketing Communication & Events Manager to join our dynamic team. The successful candidate will be responsible for designing, coordinating, and executing various marketing initiatives and campaigns to promote the company’s brand and products. The ideal candidate is a creative thinker and problem solver, with excellent communication and organizational skills. Should be a great Project Manager and team builder.
5 to 8 years of experience. Preferably agency experience.
Responsibilities:
• Develop creative and effective marketing strategies to support the company’s overall brand and product objectives. Ideate campaigns and delivers success.
• Plan and execute marketing campaigns, including digital, print, email, and social media strategies.
• Create and manage content for all communication channels, both online and offline. Work closely to manage the Intellectual properties of Taggd and
• Ensure brand consistency and quality assurance.
• Manage the company’s Brand through website, Reports, Events, including content updates, PR and design
• Manage flagship events and Intellectual properties, from planning to execution.
• Coordinate with external vendors and suppliers to ensure successful event operations.
• Develop relationships with industry influencers and media outlets to promote the company’s brand.
• Track marketing initiatives and analyze results to measure success.
• Create reports and presentations to communicate results
AREA SALES MANAGER
URGENT HIRING FOR PAN INDIA
Job Title: Area Sales Manager
Product: Android Anti Theft Application and EMI Finance Locker
Experience: Min 5-7 years of Experience in Telecom / Handset / FMCG field. Candidates will have to visit field operations regularly, Regular visits with channel partners and retail partners are required.
ONLY #TELECOM / #HANDSET / #FMCG CANDIDATES CAN APPLY
Salary: Flexible for the right candidate With Lucrative Incentive
Recruitment Location: PAN INDIA (U.P., RAJASTHAN, GUJARAT, ASSAM, DELHI, M.P., MUMBAI)
Interested candidates please send their CV at (Whats App only): 7439708228.
Requirements: Working professionals should have a good market hold and a built-up team, an existing channel partners’ network, and excellent team supervision quality.
Roles and Responsibilities-
•Appoint Stockiest, Distributors & Retailers.
•Team Management.
•Handsets & Mobile Accessory Relevant industry candidates will be preferred.
Working Process: Remote
Employment Type
Full-time
Branch Cum Sales Manager
Job brief
We are looking for a talented Branch Cum Sales Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
Responsibilities
· Direct all operational aspects including distribution operations, customer service, human resources, administration and sales.
· Assess local market & PAN INDIA conditions and identify current and prospective sales opportunities.
· Develop forecasts, financial objectives and business plans.
· Meet goals and metrics.
· Manage budget and allocate funds appropriately.
· Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
· Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
· Address customer and employee satisfaction issues promptly.
· Adhere to high ethical standards, and comply with all regulations/applicable laws.
· Network to improve the presence and reputation of the branch and company.
· Stay abreast of competing markets and provide reports on market movement and penetration.
· Ensure quality sourcing of new customer to sell different banking product like Demat Account, Life Insurance, Credit Card, Loans, Private Funding, Mutual Fund, Shares & etc.
· Penetration of Fixed Deposit to existing & new customers.
· Generate leads of customer through referral, meeting branch walk-ins customer, associates, e-mailing, direct mailing & cold calls in the catchment area (PAN INDIA).
· Ensure quality customer service is delivered.
· Meeting productivity norms as defined through support of channels & own efforts.
· Strictly adhere & maintain KYC norms compliance.
· Adhere to the norms, regulation & practices of banks religiously.
· Work directly with customers to build relationships, uncover, and satisfy their financial needs.
· Motivate employees by incorporating the Bank’s vision and the branch goals into daily communications and by recognizing and rewarding staff for their contributions.
· Plan, coordinate, and monitor the overall activities and operations of the branch.
· Lead a focused sales organization providing coverage across the assigned territory.
· Hire Sales Team members with the appropriate skills for performing success based selling.
· Provide intensive coaching and developmental opportunities for team members.
· Leads by example by demonstrating strong negotiations and closing skills in customer interactions.
· Manage ongoing Programs for team members not at quota
· Meet or exceed team sales targets as assigned without fail.
· Develop and implement sales methods and strategies to achieve specific product and target market objectives.
· Establish and maintain sales methods and procedures to ensure high levels of professionalism, productivity and efficiency.
· Coordinate with Marketing and database management resources to ensure successful execution of sales campaigns.
· Track and report sales and sales activity metrics.
· Building relationships with internal and external customers.
· Represent the Banker, exercising confidentiality, discretion and personal sensitivity in all aspects of the role, exercising judgement and taking decisions on their behalf.
· Own and manage multiple complex diaries, using initiative to resolve conflicts and anticipating the banker’s requirements, ensuring efficient scheduling of meetings, coordinating with all relevant parties to ensure best possible use of time.
· Anticipate, coordinate and manage complex travel and meeting schedules and itineraries ensuring timely preparation, reconciliation and submission of all travel and corporate expenses using knowledge of geography to support arrangements across multiple time zones.
· Extensive client liaison and client management, maintenance of client relationships at senior level.
· Manage and maintain key communication networks, building excellent rapport within team and client group and maintaining effective relationships showing discretion as required.
· Take ownership of all enquiries, resolving, escalating or identifying alternative contacts as appropriate dealing proactively with all correspondence and meeting actions.
· Anticipate issues, offering practical and timely solutions, upwardly referring as necessary.
· Advise on most effective and appropriate method of presentation of information and assist in maintaining client/market activity and preparing/distributing information packs, presentations.
· Anticipate and provide/collate all relevant documents through understanding the nature of the ongoing work/projects of the team.
· Materials are printed and ready timely for meetings.
· Rooms are booked in all locations and/ or conference accounts provided.
· Videoconferences are connected.
· Supporting their respective teams working in conjunction with other teams.
· Organizing all travel and related expense reporting.
· Approve various costs/ fee payments/ invoices/ email requests/ project work.
· Investigate the document where required.
· Liaising with the space management team to coordinate seating logistics & others.
· To drive sales and ensure business targets are achieved.
· Aggressively drive the sales numbers and achieve the business targets for Retail loan products and through cross selling while continuing to enhance and upgrade the client relationships.
· Retain and expand the company’s base of customers for retail loan product so as to ensure repeat business or referrals.
· Maximize sales through a network and relationships to ensure strong business Develop and maintain strong liaisons with the clients for repeat business or referrals.
· Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.
· Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area Align with the team on ground lead generation activities for Sales.
· Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation and deployment strategies.
· Constantly keep abreast on market trends and competitor intelligence so as to build and develop effective sales and marketing strategies.
· Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
Requirements and skills
· Proven branch management experience, as a Branch Cum Sales Manager or similar role
· Preferable: – Two wheeler with Valid DL* and Local Residence within 20 KM radius only.
· Sufficient knowledge of modern management techniques and best practises.
· Ability to meet sales targets goals.
· Familiarity with industry’s rules and regulations.
· Excellent organizational skills.
· Results driven and customer focused.
· Leadership and human resources management skills.
· Working as per company policy & totally target based work.
· Minimum of 5 years-experience within a management role.
· Intensive travel outstation locations covered.
· 3+ years Customer Service experience or 3+ years Customer Relations experience
· Manage resources in the branch, implement service initiatives (in accordance with the Customer Experience guidelines) and ensure consistency of service quality and delivery.
· Ensure that the branch premises are properly maintained and aligned to the Bank’s marketing guidelines.
· Manage effective channel migration programmed.
· Entrepreneurial spirit and selling strategy.
· 5+ years of Banking, Loan, sales or industry experience.
· Ideal candidate should have working experience in NBFCs engaged in the business segments mentioned.
· Should be Enthusiastic, Approachable, self-motivated and result oriented.
· Bachelor’s degree in a Finance, Management & Marketing discipline.
Company Products & Other Details.
1. Private Funding – Short & Long Terms* PAN INDIA
2. Third-Party Collateral Funding* PAN INDIA
3. Bill Discounting / Invoice Discounting – Domestic & Globally
4. Loan Against Shares – Instant (Within 4 Hrs)* PAN INDIA
5. Loan Against Mutual Fund – Instant (Within 4 Hrs)* PAN INDIA
6. Secured Private Funding* PAN INDIA
7. Defaulter / NPA Client – Loan Settlement & Funding* PAN INDIA
8. Business Loan – Secured & Unsecured* PAN INDIA
9. Personal Loan – PAN INDIA
10. OD / CC Limit* – PAN INDIA
11. Car Loan – New / Used* – PAN INDIA
12. Home Loan* – PAN INDIA
13. Project Funding* – PAN INDIA
14. Investment* – PAN INDIA
15. BG – Secured / Unsecured* – PAN INDIA
Salary, Incentive & Other Details.
· 240,000 to 320,000 Plus Unlimited Incentives
· Statutory Benefits:-Employee Provident Fund (after completion of 6 months from DOJ)
· Only 40% Salary Fixed & after completion of 6 months from DOJ then 70% to 100% Fixed Salary (Terms & Conditions Apply)
· Paid leave – 24 days calendar year (after completion of 6 months from DOJ)
· Other Benefits applied as per company policy
· Only For Girls
Required Services:
· Police Verification
· Work Privacy Policy Agreement
· Background Verification
FRONT OFFICE MANAGER
Managing All Front Office Operations and Delivering an Excellent Guest Experience. Accommodate Guests by Greeting Answering the Telephone. Maintain updated records of booking & payments. Liase with the travel sites, keep updated with room rates, availability on day to day basis.
Hotel Manager
Prepare management, variance, and financial reports on periodic basis.
Manage everyday operations, accounting and financial matters of F&B store.
Supervise employee activities to conform to established standards and policies.
Identify and rectify operational, financial and employee issues.
Coordinate with audit and business teams to ensure compliance with established procedures.
Train and guide staffs in their job duties.
Assist in recruitment, performance review, promotion, release, wages and salary adjustments for employees.
Ensure employees follow operational practices, hygiene rules, and quality standards.
Develop and implement training programs for employees.
Manage F&B store operations to ensure excellent service in economic and profitable manner.
Initiate the development methods for high quality food and drink preparation process.
Train assigned staffs on emergency, health and safety policies.
Respond quickly to customer complaints to ensure high quality customer service and satisfaction.
Plan and supervise the marketing and promotion activities to attract more customers.
Assist in ordering, purchasing and stocking F&B products.
Coordinate in sourcing and testing new products and menus.
Conduct regular repairs and maintenances for F&B equipment.
Business Development Manager
The ideal candidate will lead initiatives to generate and engage with business partners to build business and manage operations for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.
Responsibilities
Identify partnership opportunities
Develop new relationships in an effort to grow business and help company expand
Maintain existing business with Sales and marketing team
Think critically when planning to assure project success
Working with sales team generated by Tele callers, digital marketing or any other source
Meeting with prospective clients, understand his/ her requirement and presentation of the projects
Qualifications
MBA degree – required
2 – 3 years’ prior industry related business development experience important
Proficiency in MS Office – Excel, word, PowerPoint
Strong communication and interpersonal skills
Proven knowledge and execution of successful development strategies
Focused and goal-oriented
Salary : 5 to 6 lakh per annum
Executive HR Operations
Job Title: Executive- HR Operations
Total Positions: 1
Location: Andheri (Sakinaka)
Department / Division: HR & Admin
Reporting to: HR Manager
Key Responsibilities: The incumbent is expected to work in various areas, including but not restricted to the following: –
1. End to End Recruitment (On Roll & Off Roll)
2. On-boarding & Induction
3. HR Generalist Activities
4. Payroll Processing
5. HR policies and Company Policies
6. Performance Appraisal
7. Employee Grievance
8. Manpower Planning
9. Insurance Activity
10. Administrative Activities
11. Handling audit as per client requirements
Minimum Qualification (education, training etc.):
· MBA/MMS/Bachlor’s Degree with specialization into HR
· Proficient in MS-Excel & MS- office
Minimum Experience: 1 to 2 years
Special Skills/Attributes:
· Domain Knowledge
· interpersonal skill
· Decision-making skills
Notice Period: Immediate Joiners
Feby C Varghese Assistant Manager Bangalore
Assistant Manager Bangalore with 2+ years of experience supporting business solution software and analysing data for driving business solutions. Proficient knowledge in statistics, mathematics, and analytics. Excellent understanding of business operations and analytics tools for effective analyses of data.
Formulate strategy and skill set required to implement CASE model, which has potential to influence around 65% of business.
Developed business architecture for a truck simulator using requirements such as scope, processes, alternatives, and risks
Communicated the business requirements to the developer by constructing easy- to understand data and process models
Management Trainee (Kaizen)
Develop business architecture for an internal operations system using requirements such as scope, processes, alternatives, and risks.
Analyse the requirements for the internal operations system through document analysis, interviews and workflow analysis
Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, process flow diagrams, data/information flow etc
Introduced an analytics platform which integrate all GPS devices through API and give a visualization of GPS data, which reduced 5% of manpower
Hansraj Lakshmanan inventory controller, warehouse manager, logistics manager
Career Objective:
Looking for a job in Logistics/Purchase/Warehouse Department as a Logistics Executive (Senior Designation) and to work in a reputed corporate organization, where I can contribute, learn and build my career and play a key role in the development of the organization. Posses good analytical and problem solving ability with quick decision making trait and interpersonal skills. Ability to cope with high-pressure environments and easily adaptable to new work environments. I would like to build a successful career in your Industry that offers professional growth while being resourceful, innovative and flexible.
Career Profile:
Ø Detail – Oriented ,efficient and organized professional with extensive experience in store activities and Logistics activities.
Ø Possess strong written and verbal communication and interpersonal skills.
Ø Proficient in handling all warehouse related functions and logistics and store management.
Ø Extensive knowledge of warehouse management systems and services
Ø Ability to handle multiple tasks and meet deadlines
Ø Proficient in Microsoft Word, Excel and Internet.
Ø Ability to take initiatives and work under minimal supervision
Ø Positive attitude with excellent time management skills
Ø Have ability to work with deadline and time set by management.
Ø Expertise in managing store operations.
Academic (Educational Qualification):
Ø B.COM ( Bachelor of Commerce) From Calicut University
Addidtional (Computer ) Qualification:
Ø HONOURS DIPLOMA IN INFORMATION & SYSTEMS MANAGEMENT from APTECH COMPUTER EDUCATION.
Ø DIPLOMA IN COMPUTER APPLICA TIONS (Passed with CREDIT) FROM NCC – THE NATIONAL CENTRE FOR INFORMATION TECHNOLOGY, UNITED KINGDOM , from APTECH COMPUTER EDUCATION.
Area of Interest:
Ø Logistics, Warehouse , stores,purchasing,financial accounting,cost accounting.
Strength:
Ø Self – Confident and Self- Motivated.
Ø Aiming for knowledge , intellectual and career development.
Ø Dedication, team spirit and ability to get along well in a multicultural society.
Ø Quick learner , hard working and goal oriented.
Ø Greater adaptability to new environment / technology
Ø Good listener, observer, committed to work, punctuality and friendly attitude .
Professional Experience:
1.
Company : AJM Kooheji Group, Bahrain
Duration : 7th December 2009 To 3rd May 2018
Designation : Assistant Manager Executive (Ware House Cum Logistics)
Job Responsibilities:
Ø Accounting for ensuring day to day operations of the stores function carried out in a safe, efficient and cost effective manner
Ø Controls the warehouse by ensuring that all materials are correctly handled and recorded as per the standards and procedures laid out by the company.
Ø Store activities related to inward & outward movement of materials
Ø Maintaining all records related to PO, GRN, Bills/Challans, Gate Pass ,preparation of GRN and forwarding the same to the concerned division for posting in the inventory system
Ø Verification of goods received as per the specification/PO
Ø Dispatching the materials to the respective site without any delay.
Ø Maintaining Stock verification records and stock records on monthly basis.
Ø Maintaining Stocks Location wise, Group wise, Model wise and arranging/Issuing stocks according to FIFO/LIFO method.
Ø Stock reconciliation physical Vs system stock and physically checking the materials on a monthly basis.
Ø Responsible for Inventory Control
Ø Handling loading and unloading Labours
Ø Monthly stock statement to be submitted to finance department.
Ø Carrying out cycle count of stocks, auditing of stock accuracy to achieve inventory accuracy
Ø Analyzing slow moving and obsolete items, excess and shortage stocks
Ø Handling Customer Queries
Ø Preparing Day to Day reports,attending phone calls and resolving customer issues (non technical) and handling emails and customer escalations.
Ø Ensuring the materials are located in the stores with proper identification.
Ø Stock checking procedures are maintained as per the inventory policy.
Ø Preparation and presentation of stores related reports
Ø Managing of material flow and processes as per standard
Ø Coordinating with other divisions to get the purchase order from the customer in order to facilitate quick and timely delivery.
Ø Receiving and checking the material consignment arrived via sea and air freight services, receiving all in coming items as per quality and quantity, against freight documents.
Ø On request from various sales outlets, I’m creating inter transfer documents through which I can send the newly arrived items for display.
Ø Taking print outs of delivery notes sent by the division through the software system.
Ø Arranging the delivery in case of emergency request from the customer.
Ø Emailing daily dispatch details to all divisional managers.
Ø Coordinating with various divisions matters regarding material arrival, delivery dispatch and also forwarding the original delivery note and other documents to the concerned divison.
Ø I’m responsible for arranging the payment of delivery charges to the freight forwarder in case of consignment coming via airlines
Ø Clearance of scrap as per company procedure
Ø As a team member of warehouse division, I’m also responsible for reserving the stocks in the system that are meant for export on the instruction from the concerned division
Ø Arranging of packing materials and stationaries by coordinating with the purchase department.
Ø Maintaining petty cash and daily attendance register
Ø Attending the meetings with the auditors along with my boss and giving clarifications to their queries.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all receiving and dispatching of goods, stores area & ensuring that the items are placed in a proper and orderly manner.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Visual inspection of physical stock and damages in stores on daily basis.
Ø Reporting the details regarding all incorrect and damaged items to the warehouse manager.
Ø Trains the stores assistants regarding the procedures to be followed in executing various jobs and properly delegating various stores jobs to the assistants.
Ø Preparation of MIS report on monthly basis such as space occupancy report.
Ø Closely monitoring with the concerned division on the shortage, damaged and rejection of materials.
Ø Monitoring the fleet of vehicles with the help of stores supervisors and reporting any repair work to the human resources department in order to get the vehicle repaired. In our company human resources department is responsible for the repair work of vehicles.
Ø Monitoring warehouse hygiene,report any safety hazards to the logistics head.
Ø Preparing the daily dispatch report and maintaining all the documents required for dispatches & stock receipts.
Ø Ensure that all the material received are updated in the system on a daily basis.
Ø Supervising and arranging of the goods in brand wise, style wise and size wise in the racks.
Ø To oversee the documentation regarding the GRN of all accounted goods (receipt and returns) are sent to accounts department.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Attend warehouse review meeting to measure the performance and discussing the issues/problems faced during the warehouse operations.
Ø Motivating, organizing and encouraging the teamwork within the work force to ensure that the productivity targets are met.
Ø Ensuring that the customer signature is embossed on all the delivery notes and other stores delivery documents.
Ø Preparation of return inward vouchers for all the incoming materials coming back to the stores from the customer.
Ø Ensuring that the physical stock verification is done every quarterly and passing adjustment entries to correct book stock in order to match the figure with the physical stock.
Ø Ensuring smooth functioning of the Office / Warehouse & maintenance of office and sending the monthly expense claims to accounts on time.
Ø Placing purchase request for medicines required for the first Aid box, pantry and stationary items.
Ø Managing the store that includes supervision of misc. report, inventory control, stock update and keep the proper accounting in all respects.
Ø Co-ordination of various jobs with head office, purchasing and all other concerned divisions.
Ø Preparing of various stock statements as per head office requirement such as monthly stock statement.
Ø Checking physical stock position as per main stock ledger.
Ø Maintaining all types of warehouse records and material tracking system in warehouse
Ø Organizing daily and monthly physical stock verification and matching with book-stock in line with company requirements
Ø Reporting any plumping, electrical and A/c problems to the maintenance department.
Ø Visual inspection of stock received for damages
Ø Coordinating with the sales team for priority dispatches.
Ø Ensuring that the necessary steps are taken for replacing the damaged items which are given to the customers.
Ø Verifying delivery address, phone number for individual customers and verifying any commitments given to individual customers and dealers.
Ø Arrange the packing team to pack the product as per the order.
Ø Picking the material as per the part code mentioned in the delivery order.
Ø Clarify the shortage and excess of material.
Ø Ability to recognize the product as per the requirement and delivering within time.
Ø Communicating and coordinating between Executives and operational heads.
Ø Handled virtual store locations
Ø Preparing barcode stickers for sticking on the materials to be dispatched to our B2B customer.
Ø Monitoring zone level (within warehouse) inventory, suggesting & implementing corrective actions on same.
Ø Monitoring the stores operation by handling stores records and documentation, tracing material transactions using sage accpac, maintaining stock integrity.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure warehouse floor management to optimize space utilization for proper stock rotation and have perpetual stock audit to ensure nil variance.
Ø Analyse the situation, and solving a wider range of difficult to complex administrative issues.
Ø Maintaining smooth inter-departmental relationship
Ø Receiving and storing of purchase returns and defective goods
Ø Coordinating with the service department regarding replacement of materials under warranty. I prepare inter transfers to the service department for making emergency material replacement for the customer, there by contributing to the process that increase customer satisfaction.
Ø Recognized for excellent performance during performance appraisal.
Ø Contributed as a member of the warehouse team to win the best performing division award with in the company
Ø Maintain good rapport with all customers and employees.
2
Company : Ritz Carlton Hotel Company LLC, Bahrain
Duration : June 25TH 2007 – Oct 31st 2009
Designation : Supervisor – Engineering Stores
Job Responsibilities:
Ø Ensuring day to day operations of the stores function are carried out in a safe, efficient and cost effective manner
Ø Maintaining the records pertaining to material receipts and consumption.
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports.
Ø Periodic stock verification and reconciliation and maintaining minimum and maximum stock level and also conducting physical stock verification on year end.
Ø Managing of material flow and processes as per standards followed by the company.
Ø Coordinating with all departments for consolidating relevant documents required for the processing of the documents required for suppliers payments.
Ø Coordinating with the purchasing department for getting the purchase order.
Ø Receiving and checking the new spare parts and reconditioned parts arriving through sea and air consignment, as per quality and quantity, against the delivery note provided by the supplier.
Ø Creating new item codes ,item name and description under different item categories mentioned in the inventory system maintained by the company.
Ø Creating store transfer requisition for items requested by various departments and technicians working in the engineering department.
Ø Parts arrangements in proper location inside the stores every day.
Ø Attending meetings with the Auditors to answer their queries regarding store operation.Placing of items according to serial number, item code, item category and location wise to all the stocks.
Ø Issuing items against authorized documents and requisition only.
Ø Maintaining records of all incoming and outgoing items.
Ø Maintaining stores area & items are kept in a proper and orderly manner.
Ø Visual inspection of physical stock for damages in the stores on a daily basis.
Ø Preparation of reports concerning all incorrect and damaged items and submitting it to the head of engineering dept.
Ø Trains and directs the work to stores assistants.
Ø Preparation of MIS report on monthly basis
Ø Closely monitoring with purchase team on the shortage and rejection of materials.
Ø Managing the overall store and purchasing activities and budgeting.
Ø Carrying out inventory / warehouse management of equipments; replenishing stock items by raising purchase request.
Ø Maintaining the stock of material without any variance by conducting stock verification
Ø Ensuring implementation of FIFO, Quality Systems & other requirements in stores.
Ø Maintaining stock records on monthly basis; implementing stores system by monitoring material movement in stores.
Ø Providing monthly report to Superiors on monthly basis.
Ø Responsible for all the filing jobs of the stores in a systematic manner.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To ensure that the work is completed within the stipulated working hours.
Ø Maintaining stock verification records
Ø Arranging/Issuing stocks according to FIFO/LIFO method.
Ø Co-ordinate with purchase department for clearance of purchase order.
Ø Deal with the suppliers of the material.
Ø Updating of all store related documents
Ø Monthly stock statement to be submitted to the finance department.
Ø Carrying out cycle count data processing, auditing of stock accuracy to achieve inventory accuracy and investigating causes of inventory inaccuracy.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Attending phone calls and handling emails.
Ø Ensuring that the materials are located in the stores with proper identification.
Ø Ensuring Vendor stock receipts / GRN are accounted to book stock in time.
Ø Ensure that the physical stock is verified every quarterly and adjusting entries are entered in the system in order to correct the system stock . This process also involves taking approval from the management for passing the adjusting entries to correct the system stock.
Ø Handling of petty cash and sending the monthly expense claims to accounts.
Ø Ensuring that all operational needs of the technicians are met.
Ø Preparing material receipt notes on a daily basis.
Ø Submitting purchase request with all the supporting quotations to the purchasing department in order to get approval from the senior management and prepare the purchase orders duly signed by the management.
Ø Sending product enquiries to various suppliers and follow up with the suppliers for getting price quotations.This job also involves price negotiation in order to get the best price from the supplier and it lead to significant financial cost savings to the company.
Ø Keeping all records of spares for plant machinery and vehicle.
Ø Planning and co-ordination with various departments for receiving and issuing of materials in an optimum way.
Ø Setting of minimum and maximum stock level of various items in the inventory in order to ensure the availability of materials on demand.
Ø Maintaining all types of store records including statutory records(duplicate copy of engineering related maintenance contract).
Ø Visual inspection of stock received for damages and raising claims wherever applicable.
Ø Proper storing as per stacking norms.
Ø Follow up with the purchasing department for the timely processing of purchase orders.
Ø Fax the purchase orders to the suppliers and follow up with the supplier to get timely delivery of various engineering items.Maintaining good relationship with the suppliers.
Ø Conducting market study in order to get new suppliers – the objective of this job is to increase the supplier base of the company.Arranging timely payment for the outstanding invoices of the suppliers in order to maintain a good business relationship
Ø Abiilty to handle any stores activities assigned by the department head.
Ø Preparing of monthly stock statement
Ø Coordinating with the receiving clerk of the accounts department to issue credit or debit note for the items received short or excess.
Ø Reconciliation of sundry debtor and creditors account
Ø Submitting daily stock report & month end stock statement to the account department
Ø Conducting monthly inventory review meeting.
Ø Issuing of materials,(As per the issue slip, through stock transfer note for internal use).
Ø Improved the inventory accuracy level to 95% through proper inventory count & control.
Ø Material procurement for all category of items as per project request.
Ø Follow up with the suppliers for timely dispatch of materials.
Ø Ensure that all inventories are handled and managed with proper care to achieve a high level of inventory accuracy.
Ø Ensure that all stores safety and security precautions and measures are being complied with at all times.
Ø Material planning and scheduling for different items, and interface with foreign/local vendors for the timely purchase of materials.
Ø Ensures timely submission of reports to the finance department regularly.
3
Company : AL-AIN ROTANA HOTEL, Al Ain, United Arab Emirates
Duration : 23rd May 1999 – June 23 2007
Designation : Store keeper / Engineering Secretary/ Job Controller
Job Responsibilities:
Ø Managing day to day operations of the stores functions.
Ø Maintaining the records pertaining to material receipts and consumption
Ø Stock checking procedures are followed as per the company policy.
Ø Preparation and presentation of stores related reports
Ø Periodic stock verification and reconciliation.
Ø Maintaining minimum and maximum stock level
Ø Coordinating with the purchase dept to get timely delivery of items from the suppliers.
Ø Receiving and checking the new spare parts
Ø Creating store transfer requisition for items requested by various departments and technicians.
Ø Parts arrangements in proper location inside the stores every day
Ø Attending store audits and answering queries raised by the auditors.
Ø Receiving all in coming items as per quality and quantity, against the delivery note provided by the supplier as well as the purchase order of the company.
Ø Arranging all the items in proper locations, storage and preservation with proper identification.
Ø Coordinates and participates in physical stock verification on year-end.
Ø Reporting all incorrect and damaged items to head of engineering dept.
Ø Oversee the stock control and keeping the stock control systems updated.
Ø To plan that work is completed in the stipulated working hours
Ø Maintaining all records related to stores administrative work.
Ø Maintaining stock verification records, aranging/issuing stocks according to FIFO/LIFO method.
Ø Physically checking the material stock on a monthly basis.
Ø Monthly stock statement to be submitted to the finance department.
Ø Analyzing slow and obsolete items, excess and shortage stocks
Ø Inventory management softwares like FIDELIO( HOTEL MANAGEMENT SOFTWARE) and FBM(FOOD ,BEVERAGE ,MATERIALS) were used in my day to day work.
Ø Ensuring that purchase orders raised for materials and spares are accurate and as per the requirement of the company.
Ø Keeping all records of spares for plant and machinery
Ø To ensure adherence to quality systems & practices.
Ø Maintenance of Material Stock Register / Transfer Register
Ø Able to handle stores & related activities as assigned by the Head
Ø Follow up with the suppliers for the timely delivery of items.
Ø Handling all incoming and outgoing correspondence of engineering department .
Ø Drafting of letters & emails for day to day general administration, upkeep and maintenance of office.
Ø Monitoring daily attendance of the staff and preparing the monthly attendance summary and sending it to finance dept.
Ø Providing both clerical and administrative support to the chief engineer in order to run the engineering department smoothly.
Ø My day to day job also include word processing, copy typing, letter writing, dealing with telephone and email enquiries, creating and maintaining filing systems, keeping diaries, arranging meetings/appointments and organising travel for staff.
Ø Used a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, etc.to produce correspondence and documents, devising and maintaining office systems.
Ø Attending meetings, taking minutes and keeping notes, liaising with staff in other departments and with external contacts, ordering and maintaining stationery and equipment supplies.
Ø Organising and storing paperwork, documents and computer-based information, photocopying and printing various documents.
Ø Document control for sensitive documents like engineering drawings.
Ø Responsible for receiving all written maintenance request and telephone maintenance request for various kinds of job.
Ø Distributing the job request to technicians according to the trade, ensuring that the job is completed within reasonable time.
Ø Maintaining the job register to record the day to day maintenance jobs that are done by the department .
Ø Preparing a summary report of the total number of jobs done for a particular month in each trade and responsible to report any backlogs in jobs to the chief engineer.
4
Company : UNIVERSAL INSTITUTE OF INFORMATION TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 8th November 1998 to 18th May 1999
Designation : Software Instructor
Job Responsibilities:
Ø Engaged classes for students preparing for ‘A’ level examinations
Ø Also taken classes for Information technology subject at the graduate level.
5
Company : NATIONAL INSTITUTE OF ENGINEERING TECHNOLOGY,
Kannur District, Kerala State, India
Duration : 18th March 1996 to 25th December 1996
Designation : Faculty for Computer Studies.
Job Resposibilities:
Ø Have taken computer classes for course in MS-OFFICE,Foxpro,’C’ Lnaguage.
Ø Have taken classes for Information Technology subjects for Engineering diploma students.
Praveen Neginhal HR Manager
CAREER OBECTIVE
To associate with an innovative and vibrant organization which allows me to make the best use of my knowledge and competencies to add va
EDUCATION
Bachelor of Business Administration (BBA)
GOGTE COLLEGE OF COMMERCE, BELGAUM
KARNATAKA UNIVERSITY, DHARWAD
YEAR 2006 (AGGREGATE: 71.75%)
ORGANIZATIONAL EXPERIENCE
Wisdom Bridge Management Consultants
ROLE: HR MANAGER
DURATION: APRIL 2017 TO PRESENT
ROLES AND RESPONSIBILITIES
· RECRUITMENT
· INDUCTION
· TRAINING
· PROFESSIONAL DEVELOPMENT
· PERFORMANCE MANAGEMENT / APPRAISALS
· MAINTAINING WORK CULTURE
· RESOLVING CONFLICTS
· EMPLOYEE RELATIONS
· REWARDS AND RECOGNITION
· EMPLOYEE ENGAGEMENT
· LEGAL KNOWLEDGE IN POLICY FORMATION
· GRIEVANCE MANAGEMENT
· CLIENT RELATIONS
· PAYROLL MANAGEMENT
· ATTRITION AND RETENTION
· EXIT FORMALITIES
Ø I was also deployed at a client location (Product based Software Company) to take care of end to end HR Generalist and Managerial activities. I have recruited Software Engineers, Application and Product Support Engineers, Web Developers and Sales candidates for the client.
Ø Also, I had an opportunity to bring changes to the existing policies of the organization and introduce new policies for the betterment of the organization.
Ø In addition, I pro-actively conducted the Employee Engagement Program for the client and took employees out for playing bowling and arranged lunch for them at a hotel.
Cognizant
ROLE: TEAM LEADER
DURATION: OCTOBER 2010 TO MARCH 2017
ROLES AND RESPONSIBILITIES
Initially worked in a US Mortgage Process:
· Providing Escrow and Non-Escrow Services to the clients
· Team Management
· Active Participation in Process Automation
· Monitored and performed second level quality checks (6 eye) to ensure high quality output
· Training – Providing Process trainings for new joiners, Refresher training for existing employees and Cross training associates in multiple sub-processes
Later on got opportunity in HR Generalist activities:
· RECRUITMENT
· INDUCTION
· MAINTAINING EMPLOYEE RECORDS
· COMMUNICATING HR POLICIES
· ISSUING RESPECTIVE LETTERS
· TRAINING
· GRIEVANCE HANDLING
· EMPLOYEE ENGAGEMENT
IBM Daksh
ROLE: SENIOR EXECUTIVE
DURATION: NOVEMBER 2006 TO SEPTEMBER 2010
ROLES AND RESPONSIBILITIES
· Worked with a Credit Rating Bureau in Business Investigation and managed Business Credit Reports
· Acted as a SME, led teams, trained and managed data reporting
· Monitored teams in various projects (inbound and outbound)
· Took initiative in process queue management in outbound operations and managed the automatic dialer tool in churning out the business cases more effectively and efficiently.
Amit Paul Sr. Manager Training
A seasoned professional with 19 years of cross-cultural experience in the following areas:
~ Power Plant maintenance
~ Sales & Marketing
~ Training & Development
~ Manpower Management
~ Operation
~ Commissioning
~ Management Systems
~ Documentation
~ System Implementation
Presently designated as Sr. Manager Training with Wartsila India Pvt. Ltd.
Adroit in building need base training programs with internal/ external resources for employees at levels in the organisation based on inputs of the development discussions of individual employee, Organisation’s growth strategy. Focus on retention of learning.
Adroit in heading overall operations and maintenance activities in DG Power Plant for enhancing the operational efficiency, eliminating obsolescence and achieving cost reduction.
Adept in leading Service & Commissioning of Diesel Engines involving resource planning, in-process inspection, team building and coordination with Internal / External Departments.
An enterprising leader with excellent communication, analytical, problem solving and man management skills.
Shanker Customer Operations Professional
PROFICIENCY FORTE – For resume call 9910612773
Senior management customer operations professional with 19 years of experience in senior leadership roles across diverse organizations. Strong and proven track record of delivering profitable growth in highly competitive markets, developing and implementing strategies for new services. Exploring challenging managerial assignments with a professionally managed organization
Expertise In
________________________________________
Customer Service Delivery
P&L Accountability / Management
Resource Planning & Management
Team / People Leadership
Business Development
Channel Management
Services Sales Planning / Enablement
Business Innovation & Agility
Continuous Service Improvement
Innovation & Capability Growth
Process Simplification & Re-Designing
Cost Reduction Strategies
Performance Management
Productivity Optimization
Collaboration & coordination
Retail Operations
Leadership Strengths & Highlights
________________________________________
Proven ability in defining pricing strategies & restructuring of business operations based on collated market intelligence on competition; Proficient in analysis of sales figures & forecasting sales volumes, analysis & interpretation of trends to facilitate planning.
Excellent track record in envisioning & leading revenue and growth initiatives grounded solidly on business and economic value; successfully designed & implemented technical solutions, delivering a strong ROI.
.
Strong background in implementing strategic initiatives, developing market penetration techniques, competition/ market analysis; evaluating market response/ requirements to be communicated to various teams for accomplishment of business goals.
Adept at setting up an effective distribution & channel network for enhancing market penetration across the target market segment. Guide distribution teams in effectively closing identified business deals with potential revenue impact.
Proficient in various operational aspects of telecom post paid operations as well as service quality parameters aimed at enhancing client satisfaction
Proven expertise in seamlessly collaborating with ‘C’ level executives, senior management, stakeholders, business partners, customers and team members to deliver responsive and quality strategic, operational and business outcomes.
.
Proactive decision maker, having practical management style and excellent skills in management of people capability including performance management, succession planning and recruitment; adept at leading large teams to maximize productivity.
Professional Experience
________________________________________
Binary Teletech, Bangalore Aug 2013 onwards
DGM – Customer Service Delivery
Key Profile:
• Conceptualizing customer services strategies based on extensive analysis of service operations and market dynamics, monitor Operations of after sales customer Support Structure and its performance.
• Monitoring overall functioning of processes ensuring compliance to the agreed SLA levels.
• Assessing customer feedback, evaluating the improvement areas & providing critical inputs; advocating process compliance via regular review meetings.
• Evaluation of customer engagement quality and service delivery parameters.
• Accountable for first time resolution at front end and backend through driving improvement towards quality parameters and C-Sat scores.
• Instrumental in evaluation and analysis of customer service ratings and draw an action plan to improve satisfaction scores.
• Focus on identification and incorporation of new products in the market to enhance the product portfolio as well as maximizing brand awareness through designing of monthly and seasonal leaflets.
• Manage a customer service team that encompasses logistics support, auditing duties, data analysis, and customer complaints.
• Collaborate with various support teams for frequent training and development of customer interfacing Staff.
• Setting a clear directive and deploying strategies focused towards high customer service standards.
• Accurate reporting of customer service standards through MIS reports and audits.
• Incorporation of best industry practices to ensure sustained growth and service Standards.
• Collaborate with internal & external teams in effectively implementing channel marketing programs, set up loyalty programs for trade & channel partners.
• Capability to work with large teams of senior level professionals and directly reporting team and ability to communicate at multiple levels with both customers and colleagues.
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of individual & group targets.
• Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Enterprise Impact:
• Consistently Increased customer Service and Quality Scores by 12%.
• Rated high for accomplishing 18% enhancement in Overall Department Operational Efficiency.
Idea Cellular, Bangalore May 2005 –Jul 2013
Manager – Service Delivery ~ Feb 2009 – Jul 2013
Key Profile:
• Collaborated with various support teams in roll out of “My Idea” and “Idea Point” service centers across the circle leading to opening 147 service centers across the circle in a span of 1 year.
• Defined service standards, policies in compliance to KPIs. Organized training sessions for field engineers and area managers for maintaining seamless operations.
• Resolved technical updates /issues in coordination with customer service & factory (Quality/R&D).
• Focused on planning, development, implementing & controlling in compliance to revenue and cost parameters.
• Assisted in the service operations team for providing proactive solutions & enhancing operational efficiencies.
• Conducted operational audits for ensuring compliance to Total Quality Management parameters for maintaining positive customer satisfaction index.
• Planning & execution of customer life cycle management therapies, to arrest churn levels of customers. Providing quality customer support by ensuring first contact resolution to them.
• Strategizing and managing churn control activities, both proactive and reactive. Day to Day monitoring of involuntary and voluntary churn control activities.
• Managed roll out of 3G products & services across various service centers; rolled out MNP across service centers in Karnataka.
• Interacted with Zonal Regional Managers for effectively resolving business as well as operational issues
• Built/maintained productive business relationship with existing clients and prospects for identification / development of internal and external commercial opportunities.
• Implemented initiatives like loyalty program, service camps and customer meets to enhance growth in walk in/conversion rates.
• Worked on standardization of systems through evaluation of department operational and corporate standards.
• Monitored/managed inventory management systems within the area with focus on slow moving and non moving products.
Enterprise Impact:
• Rated high for consistently maintaining partner profitability targets at over 95%.
• Significantly enhanced CSAT scores by implementing First Time Resolution in operations.
• Accomplished good rating by third party survey for customer experience at Service Centers.
Manager – Channel / Corporate Receivables and Fraud Management ~ Jan 2006 – Jan 2009
Key Profile:
• Evaluated & optimized credit limits to prevent exposure and fraud for enhancing organizational bottom lines.
• Focused in enhancing client satisfaction by implementing effective SLA based query resolution and consistently rendering qualitative service delivery.
• Guided team members in identifying & evaluating new and cost effective modes of payment and billing.
• Set up & managed robust Fraud Management system to minimize revenue leakage.
Enterprise Impact:
• Successfully implemented priority-based customer service module for effectively resolving issues of premium corporate customers.
• Assessed credit limits to acquaint on client billing and payment patterns.
Assistant Manager – Credit Control ~ May 2005 – Dec 2005
Key Profile:
• Managed implementation of Grid Based credit limit assignment as well as setting up Contact Point Verification for the state of Karnataka.
• Ensured smooth functioning of fraud management systems and pre-check alarms as well as seamless agency operations.
• Focused on enhancing credit limits for customers in IR location based on eligibility criteria.
• Collaborated with sales department for identifying delinquent customer groups and negative areas. Enhanced operational efficiency by automating the FMS system.
• Optimized resource utilization through decentralization of team responsibilities across areas of operation.
Enterprise Impact:
• Acknowledged for optimizing revenues through effective monitoring of Red Alert Customer Groups and IR locations.
• Successfully reduced suspension percentage through Bills Review and reduced Red Alert Cases by 30%.
• Enhanced first bill payments by 23% and corporate receivables by 14% through optimized usage of Fraud Management Systems.
Convergys India Services Ltd., Bangalore Feb 2004 – May 2005
Team Manager
Key Profile:
• Optimized resource utilization and streamlined processes to enhance operational efficiency / departmental profitability.
• Guided team members in effectively resolving critical cases with potential business impact based on pre-defined quality parameters.
• Assessed skill gaps of team members and organized skill enhancement sessions for improving individual skill sets.
• Implemented various internal controls and improvement initiatives based on operational or business requirements.
• Maintained updated records related to day to day business transactions and action taken reports.
Enterprise Impact:
• Exceeded call quality score consistently averaging > 90%.
• Implemented caller authentication procedure to ensure complete customer confidentiality.
• Reduced the abandoned statistics by 6.8%.
Previous Assignments
________________________________________
Officer – Credit Control &Risk Management | Tata Teleservices Ltd, Bangalore Mar 2003 – Feb 2004
Associate Executive | Radio Shack Canada, Toronto (Canada) May 2001 – Dec 2002
Business Consultant | Premier Systems, Toronto (Canada) Mar 2000 – Oct 2000
Technical Support & Billing | JT Mobiles Ltd., Bangalore Aug 1996 – Mar 2000
Academics
________________________________________
Education
• BA (Economics & Statistics), PSG College of Arts, Coimbatore in 1994.
Professional Enhancement
• Diploma course in Oracle 8i and Visual Basic 6.0.
• Diploma Course in Web Designing (well versed with Adobe Illustrator, Adobe Photoshop, HTML, Digital
Imaging and Macromedia Flash).
Personal Details
________________________________________
• Date of Birth :15th December 1972
• Languages known : English, Hindi, Tamil, Marathi, Kannada
• Nationality : Indian
• Passport Details : L6144538 valid till 2023
~ References Available Upon Request ~
QC Engineer
We are looking for a quality engineer to monitor and improve the quality of our operational processes and outputs. The quality engineer’s responsibilities include designing quality standards, inspecting materials, equipment, processes, and products, developing quality control systems, and determining corrective actions. You will also work with managers and supervisors to implement quality measures.
A successful quality engineer should have excellent troubleshooting skills and be able to ensure that processes and products consistently meet established quality standards.
Responsibilities:
- Developing and implementing quality standards.
- Developing and implementing quality control systems.
- Monitoring and analyzing quality performance.
- Inspecting and testing materials, equipment, processes, and products to ensure quality specifications are met.
- Collaborating with operations managers to develop and implement controls and improvements.
- Ensuring that workflows, processes, and products comply with safety regulations.
- Investigating and troubleshooting product or production issues.
- Developing corrective actions, solutions, and improvements.
- Reviewing codes, specifications, and processes.
Requirements:
- Degree in quality, industrial, or mechanical engineering.
- ASQ certification preferred.
- 2+ years of experience in quality engineering, quality assurance, or a similar role.
- Experience coding and using QA software tools and processes.
- Strong communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Excellent project management skills.
Ridhima Sikka
Dear Sir/Ma,am,
Greetings of the day!!
I am a senior media professional with over 10 years of experience with expertise in content management, production, strategy,
acquisition, partnership and business processes. I am currently working at PhotoGuru 2022 – Present as Global Image Postproduction Operations Manager. I am responsible for Effectively communicating with team members at all levels to improve team’s performance and morale, manage budgets, planning and auditioning that relate to personnel management. Develop and review existing policies and procedures, responsible for profitability and driving result-oriented objectives/SOP set by the organization, Contributed to operational information and recommendations to strategic planning, reviews on action plans to set highest grade of customer-service standards.
In my previous role at Barcroft Studios I was responsible for managing post-production, content planning, acquisition, alliances,
and creating a network of professionals. I use to lead the team that focuses on diverse content production and partnerships.
I have a good educational foundation and passion for documentary photography & photo journalism too.
In my earlier phase I also had worked as a freelance interpreter to foreign media photo journalists. Before Barcroft Studios, I
was fully employed atCreative Nest Media Pvt Ltd – A design hub: as an in-house photographer for their fashion & luxury
magazine, Atelier, and Wedding Vows magazine where I covered commercial, fashion editorial, profiles, campaign shoots with
conceptualization, consulting, photo researching and editing.
It was always been my endeavour to seek the right opportunity of working with an established and prestigious organization
name, as I enjoy working in the news industry and like to be abreast with current affairs. I believe I am a great visualizer, I am
sincere and dedicated and feel that I could be a worthy asset whom you would like to have in your team.
It would be great, if I get an opportunity to work with you in your team and further pursue my area of interest.
Please review my attached resume for additional details regarding my expertise, career achievements and skill sets.
Thank you for your time and consideration.
Sincerely,
Ridhima Sikka
About – PhotoGuru
Photo Guru is on a mission to change the lives of photographers around the world by building the tech they actually need to grow their talent and their business and to save them time while creating more profit from their work. PG will change the photography market around the world by developing a service that acts as a virtual company to surround freelance photographers offering truly world-beating quality and efficiency in post-production. The photographers that will use our services will have the possibility to be connected, share ideas, become more creative and generate more revenue supported by our infrastructure.
About | London Stock Photography
London Stock are one of the UK’s leading high end property and architectural photography companies, with clients in the digital
and luxury property spheres. LSP (London Stock Photography) delivers magazine quality images at estate agency photography
prices on a next day guaranteed service for all of our clients. Offering our clients speed and reactivity while pushing the
boundaries of their media and perceived brand quality.
About | Barcroft Studios
Barcroft Media is a British news agency that specializes in offbeat human interest stories from around the world. It also have a
24×7 working picture desk located in New Delhi where we process pictures sent from photographers from all over the world and
in turn send them out to our subscribers around the globe.
Avra Mazumdar
AVRA MAZUMDAR
Head- Operations
avrabono@gmail.com Mobile- +919833279922
OBJECTIVES:
Management Graduate with over 19 years of comprehensive knowledge of managing and developingretail and distribution business opening stores and leading staff & sales teams in sectors like Perfumes, travel accessories, jewelleries, watches and other luxury goods and commercially aware and highly successful in driving business forward whilst delivering high retail standards, through increasing sales performance, business development and driving Annual business plan. Proven ability to maximize sales and profitability through excellent service and the effective management of retail and distribution.currently looking for a suitable challenging retail Operations and or distribution management.
SUMMARY & SKILLSET:
– Top & Bottom Line Profitability – Supply Chain Management – Retail Management
– Logistic Management – Revenue Expansion – Merchandising
– Category Management – Negotiation Expert – System Implementation
– Vendor Management – Cost Reduction and EBITA – New Store Opening
– Team Management- -Budget Management – Team building and Analytical
SOFT SKILLS: Problem Solving, Adaptability, Collaboration, Strong work ethics, Time Management, Critical Thinking, Leadership
AREA OF EXPERTISE& CORE COMPETENCY:
Sourcing, purchasing, Operations & Sales management, Inventory Management, Merchandising, Branding, Marketing, Vendor Management, Recruitment, Supply Chain Management
ACHEIVEMENTS
· Successfully Started the new channel Distribution and Retail In Ajmal Perfumes India in 2018 October and as on date the coverage is over 3000 points of sales across India with a turnover of over 30 crores in last financial year being adverse selling conditions.
· During Pendemic had successfully reduced and negotiated entire rentals from 83 lacs to 42 lacs per month for the entire fiscal year and saved a handsome amount worth 5.76 crores during FY 2019- 2020 for a startup company.
· Opened over 58 exclusive stores across india of Ajmal perfumes at achieved 94% of the expected feasibility in 2018 and 2019.
· Successfully break the Deals with potential MBOs chains like Apollo Pharmacy, Wellness forever and Relaince Trendz to name a few.
· Negotiated with all the Malls across india for reduction in rentals and helped to achieve the bottem line saving almost 7.25 crores of rentals during covid period.
· Target taken for the year of 2021 over 35 crores Net with a bottom line EBITA of 4.36 crores ( In that first quarter achieved with .79 lacs Positive EBITA.
· Received best employee of the year award in 2012 and 2015 and once best Retail Sales &Operations Manager of the year award from PURE GOLD GROUP
· Opened Successfully 165 SIS counters with AB Group, Shoppers Stop, Globus, Big Cinemas and Reliance Trends, TATA, Vishal Mart, Max, wall mart etc.
· Best KRA 100 out of 100 in consecutive 3 quarters ( Sales, Collection, on time Payments, Replenishment, staffing, OTM )
· OTM generates on time management results
EDUCATIONAL AND TECHNICAL QUALIFICATION
· B.COM -UTKAL UNIVERSITY IN 1997
· B.H.M -IIAS MANAGEMENT SCHOOL IN 2001
· E.M.B.A -FROM IIBM 2018 – 2020 (Operations and Sales Management).
Relic Creations Head Operations – Retail Since April 2021 – Present
Retail Strategy, Brand Presence & Business Plan
· Formulate retail operating plan with budgetary controls.
· Ensure standardization across stores and brand essence.
· To identify underperforming stores and develop a business plan to address and manage issues effectively.
· Drive various R&R programs for the store design, develop, validate and change.
Sales Operations & Profitability
· Effectively manage and review P&L of all the stores to optimize store profitability and standards.
· To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures.
· Monitor, review and ensure all KPIs of the store manager are met on on-going basis.
People Development
· Optimize hiring of manpower in line with the business plan and stores roll out.
· Coach store managers to seek and continuously develop knowledge of competitor activity and local market conditions on enhancing store profitability.
· Mentor store staff on driving high profitability and standards – with special focus on the non or low performing stores.
· Facilitate knowledge sharing and a best practices (internal and external) get replicated across stores.
· Create talent pipeline for managerial roles in stores.
· Managing a team of over 100 employees in a busy working environment and effectively handling total B2B & B2C sales and operations.
· Maintain metrics, reports, process Documentation, customer service logs, Buy- Backs, Exchanges and safety records.
· Analyze past buying trends, sales records, daily collections, sales closing etc.
Ajmal & Sons – India Head – Retail & Operations October 2016 till June 2021
Business Development
• Creating a growth / expansion strategy by identifying suitable Investors in general trade across India and Distribution Network setup along with EBO Stores
• Retail property search management, coordinating with key channels like property developers, landlords, project consultants & IPC’s.
• Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.
• Liaising legal due diligence and paper work involved in signing & acquiring the business licenses.
• Utilizing my extensive knowledge about the demographics of cities across India with strong network of property consultants and investors to generate required business. As on date the secondary ratio is over 63% to primary every month.
• Evaluating the business potential and profitability of each store format & advice the management on acquiring the properties profitably through presenting the business plan to COO, CEO & MD on the finalized Locations.
• Evaluating identified property options & finalizing contracts for commercial properties.
• Finalization of Store layout, MDQ planning and merchandise assortment in co-relation with Buyers & projects team.
• Ensure successful Store Opening as per the business plan to achieve the number of stores, store months & overall sales budget.
• 58 Stores – 58 COCO (Company Owned & Company Operated)
• 2500 POS – In General trade in just 2 years of business initiation.
• 500 POS – Hyper Retail Stores ( Apollo Pharmacy, National Handlooms, Bindals, Reliance Trendz )
Business Development
• Creating a growth / expansion strategy by identifying suitable commercial retail properties for opening new retail stores across India.
• Retail property search management, coordinating with key channels like property developers, landlords, project consultants & IPC’s.
• Location & Catchment Analysis of probable New Store Locations & Negotiating, acquiring and finalizing new properties.
• Liaising legal due diligence and paper work involved in signing & acquiring the business licenses.
• Utilizing my extensive knowledge about the demographics of cities across India with strong network of property consultants and franchise investors
• Evaluating identified property options & finalizing contracts for commercial properties.
• Finalization of Store layout, MDQ planning and merchandise assortment in co-relation with Buyers & projects team.
Franchising:
• Responsible for profitability of Franchise store across India and be the main liaison with, Finance, IT, Retail Procurement, Credit Control, L&D and coordinate/implement cross-functional initiatives to better support the franchise business in the country.
• Responsible for identifying and developing new franchisees for the business & handling franchise development function across India.
• Provide operational expertise and advice in the areas of operational execution, new store openings.
• Develop the Operational Manual, policies and procedures
• In charge of Revenue System Update, Stock Control Updates, Franchisees’ Products Request, Franchisees Purchases, Franchisees Logistic & Franchisees Marketing Needs
• Advise the board on the financial status of all franchisees.
• Support franchisees through formal business planning processes and conducts business reviews to find opportunities to drive franchisee operational success and profitability.
· Managing a team of over 260 employees in a busy working environment and effectively handling total B2B & B2C sales and operations.
· Handling sales volume of 36 crore’s annually and Consistent for the past 3 quarters on Business targets and over achieved the same
· Built cross functional relationship to enhance sales channels and over all company performance (Sales, finance, customer ops, marketing)
· Well maintained healthy equation with DM’s and SM’s across all Shoppers stop, lifestyle, Central, Reliance Retail and Pantaloons to operate stores with ease.
Nakshatra Brands Limited Head – Retail Sales & Operations since March 2013 till June 2016
· Managing a team of over 100 employees in a busy working environment and effectively handling total B2B & B2C sales and operations.
· Built cross functional relationship to enhance sales channels and over all company performance (Sales, finance, customer ops, marketing, legal, supply chain for 40+ distributors and 37+ stores of different formats.
· Developed and implemented sales incentive programs ( PLP ).
· Set entire SOP for SIS, Distribution and Franchise Operating Procedure Brand wise and send the Docket to all Brand Heads and Sales points.
· Maintained full responsibility 15 company owned showrooms, 21 Franchise Store and 159 SIS counters Channels which encompassed day to day operational issues, staff-supervision, Supply chain, Merchandise planning, ageing analysis, ATL and BTL activities Yearly calendar.
· Recommend optimal transportation mode, routing, monitor specific supply chain measurement and train shipping dept. personal in roles.
· Maintain metrics, reports, process Documentation, customer service logs, Buy- Backs, Exchanges and safety records.
· Analyze past buying trends, sales records, daily collections, sales closing etc.
· Ageing Analysis of stocks in different channels, setting up Promos as per the year calendar made for every stores in all verticals.
· Complete vendor management, sourcing and procurement of all Display stands, packaging Materials, stationeries, marketing collaterals and etc.
· Handling interior fit – out for the all the company owned and franchised owned retail showrooms.
Pure Gold Group Sales & Operations Manager Since September 2009 till March 2013
· Maintained full responsibility for 20 showrooms, which encompassed day to day operational issues, Marketing, staff-supervision, Branding, Merchandising and Logistics and vendor management.
· Coordinating with Advertising agency for all types of Advertisement for store opening (Branding of Opening soon and Signage’s for the shop, flier’s danglers, all printed and pre-printed stationeries)
· Interior Fit out of the all the upcoming retail showrooms. Along with roll out plan for all upcoming requirements for display stand, props, recruitments, and pre-opening materials as per checklist
Damas Jewels Dubai Assistant Operations Manager Since December 2001 till Nov. 2009
· Engages, inspires and galvanizes the organization around the brand vision, position and strategies so they are clear in bringing them to life in their areas of functional expertise
· Ensure complete adherence in store level of company guidelines during particular promotion activity.
· Overall responsibility for store maintenance on regular intervals and Liasoning with government offices for renewals and licenses Supervise the daily, weekly and monthly preventative maintenance inspections.
· Maintained full responsibility for six showrooms, which encompassed sales management, revenue growth, staff supervision, and P&L management, merchandising and store display
· Responsible for opening new store and make sure it is ready for retailing before given time. Opened 6 stores across the U.A.E. including exclusives, semi-exclusives and stand-alone shops
· Set entire SOP for Franchise Operating Procedure Brand wise and send the Docket to all Brand Heads and Sales points across UAE and Bahrain.
· Successfully opened company owned stores in Dubai Mall, Deira City Centre, Dubai Motor City and IBN Batuta Mall in UAE.
· Staffing, Sourcing of Materials, Marketing, Branding, Mall coordination’s, Operational issues, Fit – Outs etc.
HOBBIES:
· Net – Surfing, socializing with friends, Cricket, Chess, Singing, cooking
REFFERENCES: On Request
DATE: 11.07.2022
Place: MUMBAI (INDIA) Avra Mazumdar
Monica Chamarthi
Professional Summary
Diligent, tactful and Results-driven ‘Data Associate’ with a proven track record of outstanding team management, producing quality outcomes through dynamic leadership and motivational techniques. Possesses a history of delivering excellent job performance. Besides professional skills, important strengths include a positive attitude, resiliency and incredible work ethic.
Skills
HTML, CSS
Mozenda Tool
MS Word, MS Excel
Data Maintenance
Macro-level evaluation of Alexa AI input
Areas of Expertise
Strong ownership
Leadership and Mentoring
Public Speaking
Analytical and problem solving
Deliver results
Experience
Data Documentation
Windows
People Management
Insist on higher standards. Data Investigation
ML DATA ASSOCIATE – ALEXA LANGUAGE & DATA OPERATIONS | 08/2021 – Current Amazon Development Centre (India) Pvt. Ltd – Hyderabad, Telangana
Web Crawl – Huntsman Project:
Builds web scraping agents and use them to collect data relating to businesses and places of interest. The data collected will be delivered to the Alexa AI – Local Information Team, and they will use it to expand Alexa’s understanding of local businesses and points of interest, which in turn will improve the user experience for those that use Alexa.
Dealt with multiple projects including Transcription and Annotation for Indian, UK and ANZ locales.
Expertise in data creation, curation, analytics services to help, develop, test and train the Alexa AI.
Works closely with Amazon Machine Learning (ML) and modelling teams, providing the critical data they need
to improve Alexa’s speech recognition and language understanding capabilities.
Responsible for reviewing and performing quality checks of the agents built by the DAs.
Ensures every agent is scraped with all the required attributes and met all the parameters according to the
client’s requirement.
Highlights
Got selected as ‘Process Trainer Expert’ for having immense knowledge and coordinating skills wherein responsible to train the new hires.
ML DATA ASSOCIATE – ALEXA DATA SERVICES | 12/2018 – 08/2021 Amazon Development Centre (India) Pvt. Ltd – Hyderabad, Telangana
Analyzes customer-driven data and send the necessary information through auditing files and work towards improving the quality of AI-based Alexa devices on specific conventions.
Worked closely with NLP and ASR techniques to build speech modelling and to improve Alexa’s speech recognition and language understanding capabilities.
Worked on several Alexa and Non Alexa projects which include image annotation, video annotation and voice annotation.
Worked with text, speech and other types of data and attach tags to the content at scale.
Handling critical user data with outmost importance to information security.
Worked on different transformations like Transcription, Annotation and GSR.
Nominated as ‘Help tool’ SME to assist the team members and bottom quartile DAs to improve quality.
Responsible for Error Identification and taking up one-on-one sessions with associates to reduce the errors.
Selected as network level POC for team management in the absence of manager.
Been moved to various transformations for delivering results consistently and met the core deliverables on all the work types.
Identified the process knowledge gap and shared continuous mails to all the teams by collating the observations on a weekly basis.
Took ownership of driving the SLA when backlog is piled up for the reduction in OT hours
Trained and mentored 25+ new-hires and also performed quality checks for the batch.
Cross trained several associates on different transformations.
Selected as an SME for Ring fence team, where I’m responsible for conducting calibrations, PKTs and daily
huddles across Chennai and Hyderabad to overcome the quality dip.
Recognition
Received ‘High Five Award’ for exceeding work goals.
Received ‘Superstar Award’ for top performance.
Received ‘Appreciation Cards’ as a token of appreciation for taking ownership of the team and driving SLA in peak time.
Milestones and Achievements
Received several accolades from teammates for being best mentor and constant support.
Received ‘Earn Trust’, ‘Ownership’ and ‘People Management’ as my super powers from my manager.
Actively involved in training, mentoring and continuous floor support.
Recognized and appreciated by ADS Sr. Operations manager for playing a key role in new-hires graduation.
Web Developer Intern – Internship
ISRO (Indian Space Research Organization) May 2018 to Sep 2018 Feedback Management System:
It’s developed to centralise all feedbacks given by the end users of products or services provided by NRSC to analyse, improve, enhance their products or services more effectively and provide appropriate solutions to the problems addressed by the end users through monitoring growth in every division.
Education
DVR College Of Engineering and Technology – Kashipur, TG, India. | Bachelor of Technology
Computer Science, 2018
Languages
English (Full Professional Proficiency)
Hindi (Professional Working Proficiency)
Telugu (Native or Bilingual Proficiency)
Interests
Playing badminton Cooking
BENEDICT JEYARAJ J
B ENEDICT JEYARAJ. J
Mobile: 9025885586
Email: benedictjeyarajjohn@gmail.com
Address: D-231, Housing unit, Phase 1,
Kurichi, Industrial estate P.O
Coimbatore 21.
CAREER OBJECTIVE
Secure a responsible career opportunity to fully utilize my training and skills, While making a significant contribution to the success of the organization.
ACADEMIC QUALIFICATION
Course
University/
Board
Institute
Year of passing
Percentage
BSc Catering science
&
Hotel Management
Bharathiar
University
Bishop Appasamy College of arts and science
2017
69.00%
HSC
Matriculation
Presentation Convent Matriculation Hr. Sec School
2013
65.75%
SSLC
Matriculation
Presentation Convent Matriculation Hr. Sec School
2011
75.8%
AREA OF INTEREST
Front Office
FRONT OFFICE ASSISTANT -THE STONEWOODS GOA November 2018-Present
Working as a Front office assistant in The Stonewoods Resort and Spa from November 2018.
Demonstrate a high level of Guest service all the time.
Supervise the efficient operations of the Front desk.
Plan and assign work for Front office associates.
Assist other departments whenever necessary and maintain good working relationships with team members.
Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
Cross Check all billing instructions are correctly updated.
Takes responsibility in the absence of the Front office manager.
SENIOR GUEST SERVICE ASSOCIATE-THE CROWN GOA July 2017-November 2018
Worked as a Front Office Associate in The Crown Goa hotel from July 2017.
Got promoted as a Senior Guest service associate in October 2018.
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards;
Check out of departing guest in accordance with the established standards.
Is proficient in the safe handling of all relevant equipment
To assist guests regarding hotel facilities in an informative and helpful way
Assist customers, both walk-in and via phone,
Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
Ensures the work area is ready for service.
Producing accurate work including spelling, grammar and high level of attention to details..
Check and follow up Bills on hold, Handles paid outs,Settling guest accounts.
SKILLS
Strong time management and organizational skills, with the ability to manage multiple tasks and balance shifting priorities while maintaining confidentiality
Highly responsible & reliable
Calm, efficient, and organized with great attention to detail
Acquire and maintain knowledge of all programs/registration details, discounts, etc
Positive attitude and good communication skills
Ability to multitask and prioritize
Ability to handle cash transactions and balance cash drawers
Knowledge of grammar, spelling…
INDUSTRIAL EXPOSURE TRAINING
Has successfully completed 120 days of training in Bengaluru Marriott Hotel Whitefield.
Has got “Brilliant Trainee of the month” during the month of May in my training period in “Bengaluru Marriott Hotel Whitefield”
SOFTWARE KNOWLEDGE
IDS 6.5
MS OFFICE
Windows 7,8,10
L INGUSTIC ABILITY
S.NO
LANGUAGE
SPEAK
LISTEN
READ
WRITE
1.
English
2.
Hindi
✓
✓
3.
Tamil
PERSONAL PROFILE
Date of Birth : 9 April 1997
Gender : Male
Marital Status : Single
Father’s Name : S.JOHN BRITTO
Mother’s Name : J.ANGELIN MARY
Nationality : Indian
Mother Tongue : Tamil
REFERENCE
Mr. Feize Mohammad
Front office manager
Mobile : 8805002553
Mail Id- fom@thecrowngoa.com
Mr. Anshu Verma
Operations manager
Mobile : 9765266955
Mail Id- mo@stonewoodsgoa.com
DECLARATION
I hereby declare that above furnished details are true to the best of my knowledge and I promise to utilize my best efforts and passion in order to fulfil my duties if given an opportunity.
DATE:
PLACE:
(J. BENEDICT JEYARAJ)
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Vinay Bharat Mistry
VINAY BHARAT MISTRY
Email :- vinaymistry6589@gmail.com
Mobile :- +91 9769404117
Address :- 302, Vraj Castle CHS Ltd, Datta Mandir road,
Dahanukarwadi, Kandivali West, Mumbai – 400067
Objective
I seek challenging opportunities where I can fully use my skills for the success of the
organization.
Experience
Alps Voyage
1st March 2020 – Presently working
Sales Manager
B2B Sales of European Travel products & Iceland Travel products
Selling Land packages, Transport, Meals, Catering services, Local Guides to Travel companies across India.
Have participated in OTM 2020 held at Hotel Taj, Mumbai
Travelling as a Tour Manager for the Groups in the Tourism season
Destination Next
1st May 2018 – 28th February 2020
Operations manager
Looking after contracting with local agents, hotels, event companies, airlines for
corporate travel.
Maintaining Excel sheet for the groups traveling.
Looking after On-Ground operations while on tour for smooth working.
Providing quotations to the clients as per requirement.
Flamingo Transworld Pvt Ltd
1st April 2016 – 30th April 2018
Travel Consultant
Sales for South East Asia and Europe Group as well as customized packages
Preparing the quotation and itinerary for the clients as per the requirement.
Booking flights tickets, visa application, hotels, sightseeing and transfers.
Travelling on series group tours as Senior Tour Manager for international
destinations.
Thomas Cook India Ltd
1st June 2014 – 31st March 2016
Tour Manager
Travelling to International destination/countries with group.
Looking after On-Ground operations with regards to the flights, hotels,
sightseeing, meals and internal transfers.
Liasoning with local agents for smooth touring for the satisfactory of the clients.
Make My Trip Pvt Ltd
1st May 2012 – 31st May 2014
Tour Manager
Travelling to Domestic destinations with group.
Looking after On-Ground operations with regards to the flights, hotels,
sightseeing, meals and internal transfers.
Liasoning with local agents for smooth touring for the satisfactory of the clients
White Pigeon Tours
1st November 2011 – 31st March 2012
Tour Manager
Travelling to Domestic destinations with college students for study tours
Looking after Pre & Post operations with regards to the trains, hotels, sightseeing,
meals and internal transfers
Liasoning with local agents for smooth touring for the satisfactory of the clients.
Countries Visited :-
India
France
Spain
Greece
Portugal
Turkey
UAE
Oman
China
Hong Kong
Macau
Sri Lanka
Thailand
Singapore
Malaysia
Indonesia
Philippines
Education
St. Xavier’s High School
1995 – 2005
Mumbai University
2005 – 2010
Bachelor of Commerce
Aptech institute
2010 – 2012
Diploma in Computer programming
Kuoni Travel Academy
2010 – 2012
Post Graduate Diploma in Travel and Tourism Management
Pursued Certificate In Introduction to Project Management from SimpliLearn
Skills
Communication and Interaction
Product development
Motivational skills
Maintaining data in MS Excel
Computer operations and Internet
Projects
Cipla Ltd. – Achiever’s Awards Singapore 2019
Looking after Pre – operations for the travel services for 700 employees of Cipla
Ltd.
On-site operations in Singapore for smooth functioning.
On-site operations for awards ceremony.
Cipla Ltd. – ERS Congress Paris 2018
Looking after Pre – operations for the travel services for 400 Doctors invited by
Cipla Ltd
On-site operations in Paris for smooth functioning.
SUD Life Insurance – Munnar 2019
Entire Travel/Event operations for 85 pax.
Achievements & Awards
Awarded for working on Cipla Achiever’s Awards Singapore 2019 for complete Pre
operations and On-site operations for all the travel services and events for 700 employees and making it the memorable event.
Languages
English
Hindi
Marathi
Gujarati
Signature
Vinay Bharat Mistry
Mumbai (India)
KIRAN BG
Aspiration:
Experienced hands on infrastructure Operations Manager with a demonstrated history of working in information technology and services industry. Skilled in Operations Management, Oracle Cloud infrastructure Support, Oracle Database Administration, Datacentre Operations. Strong information technology professional with a Masters Degree in Information Technology.
Hands on expertise on following areas;
Datacentre Operations and Legacy system Migrations
Microsoft Azure Cloud Infrastructure
Oracle Cloud Infrastructure support
Project Management – Strategy, Scheduling and Planning.
Database Administration – upgrade, migrations, patching
Managing Infra support Teams
Process Management – Agile, Scrum, Prince2 Certified
Delivery / Stake Holder Management
Product management – Follow Agile & complete SDLC
Co ordination with Development team to follow SDLC
Vendor management
Change Management – JIRA, Servicenow, CRM
Process Improvements
Automation & Testing Rollout / Support
Enterprise Site Implementation
Management and Planning
Team Building and mentoring
Recruitment, Training & Resource Development
Business and Enduser satisfaction
Help Service desk Reports & Analysis
PROFESSIONAL EXPERIENCE Summary
Organisation
Designation
Year
ORACLE
Senior Technical Manager
July 2016 – Aug 2019
Mindtree
Senior Technical Manager
May2011 – July -2016
America Online
Technical Manager
May 2009 – April 2011
Citagus India Ltd
Peoplesoft DBA
Jul 2007 – Apr 2009
CGI India
Lead Analyst
Jun 2006 -July -2007
Ø TECHINICAL SKILLS
® OCI – Oracle Cloud Infrastructure.
® Microsoft Azure
® Oracle 12 Exadata, Grid Control, ASM, OEM 13c Cloud Control, RMAN. Database admin and L3 Support.
® Microsoft SQL Server 2000, 2005 & 2008, 2012
® PeopleSoft DBA – Peopletool 9. HRMS 8.18, 8.9 & HRMS 9, Finance 8.18.
® Infrastructure Management: Application Servers, BEA WebLogic & Web Sphere.
® Operating Systems: Oracle Enterprise Linux, RHEL6 Windows 2000 Professional, Windows NT4.0,
EDUCATIONAL
Ø Masters Degree in Information Technology,
Ø Bachelor Degree in Information Technology,
Ø Diploma in Computer Science & Engineering,
Ø 1 Year Certification Program in “Management & Leadership” from University of Virginia.
Ø CSM- Certified Scrum Master
Ø Prince2 Certified Practitioner
Ø ITIL Foundation Certification
KIRAN BG
Aspiration:
Experienced hands on infrastructure Operations Manager with a demonstrated history of working in information technology and services industry. Skilled in Operations Management, Oracle Cloud infrastructure Support, Oracle Database Administration, Datacentre Operations. Strong information technology professional with a Masters Degree in Information Technology.
Hands on expertise on following areas;
Datacentre Operations and Legacy system Migrations
Microsoft Azure Cloud Infrastructure
Oracle Cloud Infrastructure support
Project Management – Strategy, Scheduling and Planning.
Database Administration – upgrade, migrations, patching
Managing Infra support Teams
Process Management – Agile, Scrum, Prince2 Certified
Delivery / Stake Holder Management
Product management – Follow Agile & complete SDLC
Co ordination with Development team to follow SDLC
Vendor management
Change Management – JIRA, Servicenow, CRM
Process Improvements
Automation & Testing Rollout / Support
Enterprise Site Implementation
Management and Planning
Team Building and mentoring
Recruitment, Training & Resource Development
Business and Enduser satisfaction
Help Service desk Reports & Analysis
PROFESSIONAL EXPERIENCE Summary
Organisation
Designation
Year
ORACLE
Senior Technical Manager
July 2016 – Aug 2019
Mindtree
Senior Technical Manager
May2011 – July -2016
America Online
Technical Manager
May 2009 – April 2011
Citagus India Ltd
Peoplesoft DBA
Jul 2007 – Apr 2009
CGI India
Lead Analyst
Jun 2006 -July -2007
Ø TECHINICAL SKILLS
® OCI – Oracle Cloud Infrastructure.
® Microsoft Azure
® Oracle 12 Exadata, Grid Control, ASM, OEM 13c Cloud Control, RMAN. Database admin and L3 Support.
® Microsoft SQL Server 2000, 2005 & 2008, 2012
® PeopleSoft DBA – Peopletool 9. HRMS 8.18, 8.9 & HRMS 9, Finance 8.18.
® Infrastructure Management: Application Servers, BEA WebLogic & Web Sphere.
® Operating Systems: Oracle Enterprise Linux, RHEL6 Windows 2000 Professional, Windows NT4.0,
EDUCATIONAL
Ø Masters Degree in Information Technology,
Ø Bachelor Degree in Information Technology,
Ø Diploma in Computer Science & Engineering,
Ø 1 Year Certification Program in “Management & Leadership” from University of Virginia.
Ø CSM- Certified Scrum Master
Ø Prince2 Certified Practitioner
Ø ITIL Foundation Certification
KIRAN BG
Aspiration:
Experienced hands on infrastructure Operations Manager with a demonstrated history of working in information technology and services industry. Skilled in Operations Management, Oracle Cloud infrastructure Support, Oracle Database Administration, Datacentre Operations. Strong information technology professional with a Masters Degree in Information Technology.
Hands on expertise on following areas;
Datacentre Operations and Legacy system Migrations
Microsoft Azure Cloud Infrastructure
Oracle Cloud Infrastructure support
Project Management – Strategy, Scheduling and Planning.
Database Administration – upgrade, migrations, patching
Managing Infra support Teams
Process Management – Agile, Scrum, Prince2 Certified
Delivery / Stake Holder Management
Product management – Follow Agile & complete SDLC
Co ordination with Development team to follow SDLC
Vendor management
Change Management – JIRA, Servicenow, CRM
Process Improvements
Automation & Testing Rollout / Support
Enterprise Site Implementation
Management and Planning
Team Building and mentoring
Recruitment, Training & Resource Development
Business and Enduser satisfaction
Help Service desk Reports & Analysis
PROFESSIONAL EXPERIENCE Summary
Organisation
Designation
Year
ORACLE
Senior Technical Manager
July 2016 – Aug 2019
Mindtree
Senior Technical Manager
May2011 – July -2016
America Online
Technical Manager
May 2009 – April 2011
Citagus India Ltd
Peoplesoft DBA
Jul 2007 – Apr 2009
CGI India
Lead Analyst
Jun 2006 -July -2007
Ø TECHINICAL SKILLS
® OCI – Oracle Cloud Infrastructure.
® Microsoft Azure
® Oracle 12 Exadata, Grid Control, ASM, OEM 13c Cloud Control, RMAN. Database admin and L3 Support.
® Microsoft SQL Server 2000, 2005 & 2008, 2012
® PeopleSoft DBA – Peopletool 9. HRMS 8.18, 8.9 & HRMS 9, Finance 8.18.
® Infrastructure Management: Application Servers, BEA WebLogic & Web Sphere.
® Operating Systems: Oracle Enterprise Linux, RHEL6 Windows 2000 Professional, Windows NT4.0,
EDUCATIONAL
Ø Masters Degree in Information Technology,
Ø Bachelor Degree in Information Technology,
Ø Diploma in Computer Science & Engineering,
Ø 1 Year Certification Program in “Management & Leadership” from University of Virginia.
Ø CSM- Certified Scrum Master
Ø Prince2 Certified Practitioner
Ø ITIL Foundation Certification
NIshith N Malhotra
NISHITH N MALHOTRA 07678242069
Nishith.malhotra2012@gmail.com
Objective
Highly focused, confident, dedicated and committed Operations Manager with a diversified skill set, well experienced and proven achiever seeks to establish a career and committed to taking their business to the next level by consistently attaining targets in all areas of the organization.
Core Competencies
Mapping client’s requirements and coordinating, developing and implementing process with guidelines.
Having experience in making financial assessment on basis of physical verifications and on basis of billed, unbilled records, P&L and Balance sheets of clients.
Also handled the CPA in Ge Money which included entire underwriting and disbursement team of all loans. Team size is 70+.
Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decisions making.
Organizational Experience
Educomp Solutions Ltd
Manager – Operations
Duration : – April 2014 – Till Date
Ø Handling the implementation and support services of all kind of hardware and software issue.
Ø Handled Delhi , NCR , Uttar Pradesh and Uttrakhand region
Ø Handling all the demo and seminar with the coordination of sales team.
Ø Share the presentation with the schools and pitch the schools for new products also.
Ø Collections of debts pending with the schools.
Ø Coordinate with warehouse for timely delivery
Ø Meeting with schools directors and principals for new and existing projectors
Ø Preparing MIS reports and other statements with a view to apprise management of the process operations and assist in critical decision making process Coordinate with vendors for timely implementation
Ø Ensuring TAT Achievement in Operations to maintain customer delight.
Ø Proper coordination to be maintained with training team.
Ø Randomly call school directly for taking feed back regarding hardware and software.
Ø Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines
Ø Managing operations for rendering and achieving quality services, providing critical first line customer support by answering queries and resolving their issues through emails, and direct calls.
Ø Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates
EduSmart Services Pvt Ltd.
Asst. Manager – Operations
Duration : – October 2012– March 2014
Ø Taking care of implementation services of smart classes in various schools of Delhi , Uttar Pradesh and uttrakhand region
Ø Coordinate with warehouses for delivery of material on time.
Ø Do the analysis of physical feasibility of installation of smart classes in the school and share the same with school authorities before installation and arrange for civil work if required.
Ø To liaison with the school authorities to delivery of material and start of implementation work.
Ø Information to be given in school in brief regarding the implementation, networking and software to be installed.
Ø QC (Quality Control) checks on all process and policy adherence.
Ø Taking feedback from school authorities for smooth functioning of work.
Ø Weekly analysis to be done on each school’s issue and make a action plan to resolve the issues for smooth function.
Ø Keep records of all the documents which need to collect at the time of implementation.
Ø Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines
Ø Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
GKC Management Services Pvt
Financial Analyst & team coordinator (Backend support)
Duration : – September 2008 to August 2012
Ø Understand complex industry, competitor and client level analysis of financial documentation and supplemental data to support lending decision-making and recommending credit requests to appropriately meet business needs.
Ø Assess customer’s applications; visit the business premises as well as the residence to appraise the financial situation of the business/project.
Ø Process customers application and prepare a financial and social data (P&L, balance sheet) for submission to Management
Ø Financial statments such as P&l and balance sheets of last 3 years to be check and also check the increase/decrease in the profits , sales , liablitities and assets for comparison.
GE Money
CPA Manager
Duration : – September 2005 to August 2008
Ø Responsible for Disbursement and Credit process & groups matrices.
Ø Reviews lending policies and procedures on a regular basis and suggests appropriate improvement plans and stratragies.
Ø Ensures that all required documents (security documents, loan contract etc.) are complete and signed by the customer
Ø Coordinating with Risk & operations Manager in rolling out new process, policies & credit norms.
Ø Analysis of Queue, Quality and TAT. Publishing of reports users & group wise.
Ø Bi- weekly presentations to GE Money Operations Team.
Ø Worked as SME.
Ashok Hans & Company
Accounts executive
Duration : – January 2003 to August 2005
Ø Worked as account executive in general ledger entries , cash book etc
Awards
Ø Best SPOC for the year 2017-18
Ø Best SPOC for the year 2015-16
Ø Best SPOC for the Q1 for TAT more than 98% of 2017-18.
Ø Best SPOC for the Q2 for TAT more than 98% and for maximum defective collections for 2017-18.
Ø Best SPOC for the Q32 for TAT more than 98% , maximum school satisfaction and for maximum defective collections for 2017-18.
Ø Mentor of the year in 2006
Certifications
Ø Advance diploma in software technology from CMC.
Ø Advance diploma in computer hardware and networking from ET&T.
Education Qualifications
Ø PGDM(finance) from ISBM, Mumbai in 2011.
DOB
Ø 11 April, 1978