workrr

Description

Techno functional Project manager, experienced in handling complete cycle of product development, deployment and customer support, involving globally distributed stakeholders.

·    Ability to work with any team composition; trainee to veterans. Tech savvy and hands-on.

·    Experienced with on-premise, cloud and mobile products.

·    Work domain- Business Intelligence (Analytics & Reporting products) and GRC.

·    Overall 14+ years of IT experience including project management of 4+ years.

·    Practicing Scrum over 7 years, implemented agile in new teams (3 years of scrum master role)

·    Vast experience covering Customer support, Partner engagement, Product management, Test automation, QA and Development.

·    Worked with Global level teams – product development and cross functional (co-ordinate between Services teams, R&D, UX team, Dev architect, QA, Partners, Sales & Customer support teams)

·    Actively involved in building product roadmaps

 

EXPERIENCE DETAILS:
Program Management, MetricStream (2015-2017)

·     Responsible for managing requirement & project delivery for new feature development and technical support for assigned customer accounts.

·     Successfully delivered multiple customer projects in parallel, involving new feature development, bug fixes and product upgrades.

·     Lead org wide team building activities, active contribution to innovation.

·     Managed dynamic team of developers and QA members, introduced Skill development and training plans.

·     Implemented agile practices with new teams, with process adaptation to consider practical operational needs.

·     Created various agile templates to ease and facilitate scrum practice. Advocated agile to other teams in the LOB.

·     Customer engagement and support calls involving customers on various business domains.

·     Contract review and interpretation to device support strategy and customer onboarding

 

Product Management, SAP Mobile BI, SAP Labs India Pvt Ltd (2013-2015)

·     Maintained customer interactions and design thinking workshops for product requirements on SAPBI Mobile

·     Experienced in creation of product backlogs, SWOT analysis, drafting Product roadmap based on the customer input analysis.

·     Created user stories, elaboration of features to the team and ensuring product development is in-line with market and customer expectations.

 

 

Customer Support / Partner engagement SAP Labs India Pvt Ltd (2011-2013)

·     Spearheaded handling of customer queries on the product, including escalations and driving customer adoption.

·     Customer calls to de-escalate issues involving global stakeholders and customers. Streamlined incident management (customer tickets), best practices for customer communications.

·    Co-ordinate with partners and development teams for prioritizing and delivery of fixes to customers. Also acted as scrum master to manage development team during this time.

·     Implemented best practices in tracking customer incidents and team communications.

 

Development & QA roles, SAP Labs India Pvt Ltd & others (2000-2011)

·     Worked as developer on IOS and created SAP BI mobile app POC for iPHONE.

·     Java and dotNET versions of Businessobjects WebIntelligence product

·     Scrum master for product development team, optimized development practices including unit test framework. Active part in continuous integration process with product builds.

·     Managed SDK test automation team to create end-to-end automation framework with nightly run including installation, execution, result management and failure alerts.

·     Managed Product standard testing for few product releases (complete range of non-functional requirements)

·     Site champion for global implementation of new version of tool (NextGen CSS) for customer message handling and delivery of fixes with up-port to multiple development streams that are prevailing due to SAP’s product support policy.

·     As a Test architect, implemented various Quality processes in teams, driving Test strategy and test automation to ensure high quality delivery of the product.

·     Maintained Quality metrics, driving CAPA (corrective and preventive actions).

·     Automated various day-to-day processes using VBA macros

·     Worked on building automation scripts using Shell and awk for data processing and test automation in i2 technologies.

 

 

AWARDS AND RECOGNITION:
·     VP award for customer defects management – For bringing down escalations, maintaining repository of customer test reports, enabling support teams to handle escalations better

·     Various Customer appreciations – for working closely with various stakeholders to enable solution go-live.

·     ‘Avatar’ program award for contribution on Innovation

·     Team award for Product delivered with Best Quality

·     Development center level award as True team player

 

EDUCATION:
·     MSc IT, Kuvempu university, Mysore

 

CERTIFICATIONS:
·     PMP : Recently passed PMP exam with ‘Above Target’ score (new syllabus 2018)

·     CSM : Scrum Master accredited certification

·     DataScience : DataScience modules from UPGRAD learning

·     Cloud : IBM Cloud essentials (Bluemix & Cloud foundry) certification

·     DevOps : IT Automation certification by Google

·     Block chain : Block chain essentials & foundation developer course by IBM

 

TECHNICAL SKILLS:
·     Well-versed with Linux, Shell scripts, worked on all Unix platforms, PERL & awk scripts

·     Basics: J2EE, java script, C++, ASP.NET, VBA macros, C#, Objective-C, Jenkins, Github, Sqlplus, Oracle

·     Microsoft Projects, Excel and PowerPoint for project management and reporting

·     Automation tools – Silk test & Selenium.

·     DevOps – Ruby with Chef, Docker, Prometheus monitoring (Coursera certification)

·     Landscape setup involving clustered setups, apache, Tomcat, Jboss, weblogic, websphere & other appservers

·     Analytics, Data warehousing and ETL tools (SAP Business Objects), Bigdata workshop, Python, Cloud essentials, Blockchain essentials and foundation developer courses, SAP CRM for incident management