Description
Career Objective
To achieve the highest level of performance excellence in a dynamic and growing industry by applying modern management concepts and skills, which I have acquired both from my MBA and vivid experience.
Academic and Professional Qualification
American Institute of Business 2014 – Dubai, UAE
Management (AIBM)
Certified Professional in
Letters of Credit and UCP 600
Symbiosis University Pune 2004 to 2006 – Chennai, India
MBA – Finance A Post Graduation Education in the field of Business administration and specialized in Finance
Chennai University 2000 to 2003 – Chennai, India
BBA A bachelor’s degree in business administration
Adarsh Vidyalaya HSSLC containing the subjects English, Tamil, General Maths, Computer Science
HSSLC Commerce and Accounts
Professional Summary
A highly motivated individual with extensive background in banking operations with a strong knowledge in Trade Finance; a self-starter with the ability to meet deadlines without compromising quality, can prioritize and multi-task; can adjust to a fast-paced changing environment; with excellent written and spoken communication skills.
Professional Experience
Team Leader – North America – Trade
Tata Consultancy Services (TCS) – ESERVE – 28th Apr 2010 – 19th Nov 2011 Chennai, India
• As a trade service professional (TSP) trouble shoot on trade related queries of corporate trade customers of Citibank, North America & Canada by phone/emails..
• Products handled – Export letters of credits, Standby letters of credits, Bank reimbursement claims, etc.
Relationship Manager
National Bank of Ras Al Khaimah – 13th Oct 2008 to 1st Jul 2009 Dubai, UAE
• Managed a team of 16 people which included people from varied nationalities and age.
• Drive, motivate and support the team in achieving their individual and team targets
• Visit various reputed organizations to enlist the companies as approved companies with the bank.
• Interact and coordinate with various other units like the credit, televerification unit and processing units.
• Maintain and monitor different reports to understand and appraise the concerned team member’s performance.
Scope International – SCB – UAE Process 05th July 2006 to 20th August 2008 Chennai, India
Team Leader – Virtual Relationship Management
• Promote the sales of all assets & liabilities products of the bank with a team through a new concept of
virtual relationship management
• Manage a team of 10-15 relationship managers under the project – “Building value Leadership – 2” i.e., BVL – 2 & prepare various reports to track the RM performance.
• Formulate and decide on the key performance indicators for the team.
• Train and assist the team to improve their soft skills which in turn helps improve their individual sales.
• Achieve the monthly sales target as a team across all products (Investments, credit cards, current/savings/fixed deposit accounts, Insurance, Auto loans, mortgage loans, and other additional services)
Team Leader – Credit Card portfolio Management
• Manage a team of around 20 members under portfolio management
• Over-achieved the sales target on a monthly basis and topped the floor consecutively for months together.
• Plan and implement effective strategies to improve sales productivity which in turn helps to accomplish individual, team and the organizational goals.
• Have trained the new joiners on the product & process knowledge, soft skills and systems.
• Have conducted interviews to recruit quality people at the executive level.
• Prepare qualitative reports and MISs that helps the line managers and others to analyze the performance of executives in a more effective & efficient manner.
Sales Development Manager
HDFC Standard Life Insurance – 04th May 2006 to 04th July 2006 Chennai, India
• Recruit potential candidates for financial consultants to sell various insurance products.
• Trained the financial consultants on the product and process of life insurance.
• Monitor and motivate them to achieve their monthly sales targets and conducting periodical team meetings.
Customer Service representative/ Team Leader/ Call evaluator
Citibank N.A – Citi Phones 14th July 2003 to 11th April 2006 Chennai, India
• Have led a subgroup of 8 Citi phone officers by fixing targets, monitoring daily performance, facilitating the group with information support & evaluating the sales calls of phone officers and giving feedback.
Trainings & Performance Awards
♦ Tools to telesell well, Heart of champion, Citi Passion – conducted by the direct sales training academy and citi
phone training academy
♦ Goal setting, Time management, Emotional Intelligence – Scope international – SCB
♦ Icon Award – “Courageous” – Scope International – SCB
♦ “Dhronacharya Award” – For being the best trainer in Citibank
♦ Certificate for “Silver team of the 3rd Quarter 2003” for best performance
♦ Certificate for “gold Team of the 2nd Quarter 2004” for best performance
♦ Appreciation letter for creating all India record by booking 13.5 lakhs in a single day (against expected average of 3 lakhs) in Citibank
♦ Appreciation letter for highest preclosure retention on loans – individually retained Rs. 2.6 Million in the month of
March 2004
Strengths & Personality Traits
Strong organizational and interpersonal skills, effective written and spoken communication skills, good at people management, highly self motivated, versatile and a quick learner, a go getter, proficient in MS office, handy best practices to deploy, good mail & telephonic etiquettes, positive “can do” attitude.
Personal Information
Nationality Indian
Date/Place of Birth October 01st 1983, Coimbatore, India
Languages English: Fluent Tamil: Native Speaker Malayalam: Mother tongue
Computer Skills Microsoft office: word, excel, PowerPoint
Visa Status Spouse Sponsored Resident Visa
References
Available upon request
