Description
VAIBHAV MESHRAM – Resume – Application Support Analyst pune
E-Mail: vmesh17ram@gmail.com
CELL: 738-790-7184
APPLICATION SUPPORT PROFESSIONAL
Application Support ● Service Delivery
Incident Management
PROFILE SUMMARY
•
A result-oriented professional with 8 months experience in Application support & enhancement, service
•
Delivery and client relationship management in Operations domain
Insightful knowledge of Working on Service-now Application, Incident management, Ticketing,
US, UK, Frankfurt Citrix Environment, Relativity ,DMX, Putty.
EMPLOYMENT DETAILS
JUNE 17 –SEP 17 WITH AERIES TECHNOLOGY/EPIQ
Client: EPIQ SYSTEM (US MNC)
Key Result Areas:
Communicating with internal/external clients to determine specific requirements and expectations; managing client ensured that Cusomer deadlines were met within Projects.
estimates
project life cycle m thodology
IT support relating to technical issues involving Microsoft’s core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
System documentation
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Advanced Desktop Troubleshooting
Office 365 administration
Microsoft Exchange 2010 and higher administration
Basic private and public cloud administration
Server and network alert management and remediation
DEC 16- MAR 17 WITH COGNIZANT TECHNOLOGY SOLUTIONS
Trained and Hands on Experinece on Programming languages like SQL, Java.
Work under Guided environment.
TECHNICAL SKILLS
Languages
SQL Server Database design, Database maintenance, , Views, and triggers using SQL Server ,CORE JAVA, Linux/Unix, C, HTML, Quality control, Manual testing.
Software & Technologies
ECLIPSE IDE(Luna)
Development Tools:
Content Management Systems:
SharePoint 2010
Reporting:
MS-excel, Office 365
Database:
Relativity, MySQL, and Access
Platforms:
Microsoft Windows
EDUCATION
• B.tech. (Computer Science) from Government college of engineering Amravati(Autonomous) in 2016
S.G.B.A.U UNIVERSITY.
GPA: 7.24
PERSONAL DETAILS
Address:
Flat no107,m wing, Ramyanagri housing society, bibwewadi
Pune, Maharashtra,411037.
