workrr

Description

Name: Syedmohaseen Javeed

Mobile: 9632846568

Email: Ssyedmj143@gmail.com

Objective:

Offering over 8 yrs of experience; recognized for delivering exceptional customer service & training awarded with several employee excellence awards during the career. Motivated by internal standards of excellence to achieve expectations, exceed set of goals & to have a challenge carrier in organisation which offer opportunity for learning and professional growth for self and organisation.

Work Experience:

Organization Designation Duration

Wipro Senior associate 2012 June to June 2013

Mphasis Subject Matter Expert and Supervisor 2013 July to Jan 2015

Steps Infra Supervisor 2015 Dec to Mar 2021

Operation’s Duties & Responsibilities:

Verifying and satisfying the customer request or complaints by taking escalation calls.

Effectively deal with customer requests, queries & complaints & take necessary action from feedback generated.Permeater a culture of customer service leading to customer retention.

Interact with customers, obtained their feedback & address their concerns & queries.

Updating daily production reports & Side by side audit

Self login by taking calls to improve and to get refresh on product & process

Finding gaps & sharing inputs to clients for process improvements

Making supporting staff’s & the associates to achieve Service Level which is a basic hygiene

Extracurricular activities:

Undergone Training of Graduation School for soft skill

My Strength:

Self Confidence

Adaptable to Changes

Ability to learn New Technologies

A good Team Player

Educational qualifications:

B.B.M at GFGC Sakharayapattana

P.U.C from Government PU College, Aldur

Personal Information:

Father’s Name : Syed Shafee Azher

Date of Birth : 17.05.1991

Languages : English, Kannada, Hindi, and Urdu

Gender : Male

Martial Status : Single

Contact : 9632846568

Email : sssyedmj143@gmail.com

Declaration

I here by declare you that all the information furnished above are true to the best of my knowledge and belief. Kindly consider my Curriculum Vitae and provide me with an opportunity to serve in your esteemed organization. If given an opportunity, I assure that I will serve to the best of my ability and do my best to fullest satisfaction of the organization.

Place : Bangalore

Date : 5/11/2021

Your’s Faithfully

Syedmohaseen Javeed