workrr

Description

Summary
Energetic, accomplished professional with over 11 years of Retail experience. Reputation for effective team management, strong organization techniques, paying critical attention to detail, and excellent written /oral communication skills in fast speed environment. Outstanding technical skills with demonstrated ability.

 

Experience
Self-employed
Dec 2020 – Present (2 yrs 1 mo)

• Currently working as a freelancer managing an eCommerce site
• Product Analysis of the Digital Advertising Market
• Tracking keywords and SEO
• Design of Graphics

Store Manager
Croma
Mar 2019 – Dec 2020 (1 yr 10 mos)

• To review category sales vs target daily
• To review shrinkage report daily
• To review the customer service management dashboard weekly
• To review Account Sales with the coordination of the Head Cashier
• To review the Opex review
• To review Store EBIT monthly basis
• To prepare a plan and execute it to achieve 100% EBIT
• To conduct Store Briefing every Saturday to flow new initiatives/processes/policies
• To Track self as well as team’s performance and align training in coordination with the area trainer
• To conduct R&R and staff engagement activity with the area HR regularly
• To check defectives and non-moving inventory and seeks approval for write-off monthly
• To Review Trade in pickup and liquidation weekly
• To review the audit score and plan appropriate action to improve it
• To review competition benchmarking and provide corrective suggestions to merchandising team

Store Manager
Future Retail India Ltd.
Nov 2014 – Mar 2019 (4 yrs 5 mos)

• To ensure Customer Delight – for each customer each time.
• To achieve store KPIs.
• Create a Store business plan in consultation with Cluster Managers and the team.
• Coordinate with HO to ensure appropriate support for execution.
• Competition Analysis: Analyses the competition information to build up a picture of competitive strategy.
• Monitor operations & Ensure compliance adherence to Cash Management, Stock Management, Cost management, housekeeping, and staff attendance.
• Suggest changes to the process as and when required to ensure 100% compliance.
• Suggest ways for better customer service. Give customer insight into the outlets for business improvement at the store level.
• Develop rapport with top customers
• Distribute weekly targets for the store team based on the ABP, expectation of monthly business from, and revenue views
• Sets the monthly spending budgets for stores. Reviews budget vs actual trend and recommends changes.

Store Manager
Reliance Digital Retail Ltd.
Jan 2014 – Nov 2014 (11 mos)

• Marketing certain products within the store or outside the store to increase their popularity among target consumers.
• Conducting in-depth consumer analysis to determine the image/demand of a brand.
• Profit & Loss responsibility.
• Controlling costs in line with department objectives and business plans
• Utilising all resources cost-effectively.
• Developing & refining a brands in-store demonstration program
• Monitoring and analyzing a brand and competitors’ performance to identify
• Strengths, Weaknesses, Opportunities, and Threats. Monitoring and analyzing a brand and competitors’ performance to identify Strengths, Weaknesses, Opportunities, and Threats.

Store Manager
iStore | Apple Specialist
Mar 2011 – Dec 2013 (2 yrs 10 mos)

• Responsible for complete Store Operational work.
• Management of a team of 10 with a score of 1136 sq. ft
• Development and Execution of Apple Merchandising Guidelines.
• To recruit new candidates and inculcate product knowledge on Mac, iPad, iPhone, iPod
• Accountability on student discounts and timely submission on the Apple CRT portal.
• Responsible for apple merchandising audit and mystery audit.
• Responsible for Corporate and Institutional sales.
• To achieve the agreed sales target.

Assistant Manager
HOME SOLUTIONS RETAIL INDIA LTD.
Aug 2007 – Mar 2011 (3 yrs 8 mos)

• Responsible for the supervision of a staff of 35 people within the particular department.
• Provided support to the sales team, ensuring all sales and service objectives were met.
• Responsible for customer service in the digital equipment division.
• Duties included answering customer queries, problem-solving, and providing detailed information on new products.
• Assistance in the training of new customer service representatives and associates.
• Performing market research surveys on customer needs and requirements.
• Sold products to customers, and organize social events to enhance sales goals
• Communicating with customers as well as vendors on a daily basis.

Technical Support
Hutchison Telecoms
Dec 2005 – Apr 2007 (1 yr 5 mos)

• Analyzing and solving the situations of corporate and premium subscribers
• Giving GPRS demonstration and troubleshooting call-back
• Maintaining/Updating the company’s internal website
• Working In “CRM” (Customer Relationship Management)

Customer Support
Magus Customer Dialog
Feb 2005 – Nov 2005 (10 mos)

• Attending prepaid subscriber’s call
• Generating “MIS” report on a daily basis
• Creating call mapping report
• Maintaining/Updating the Infobank website

Education

2001 – 2003
Calcutta University, Kolkata
Bachelor’s Degree, Business/Commerce, General

1999 – 2000
West Bengal State University, Kolkata
High School, Business/Commerce, General