Description
Profile
Experience of managing busy administrative and customer facing roles, working well under pressure and with the utmost discretion and confidentiality at all times. Always priorities to manage busy workloads, paying great attention to detail. More than 12 (Twelve) years of experience in field work of servicing equipment of Medical equipment like C.R (Computed Radiography) system.Scandoc,Imageplus,Imageworks Software (Medical Dicom Printing Software).
Key Skills
Service Operations
Ø Monitoring revenue generation from services & sales of spares in servicing of equipments.
Ø Good team working ability.
Client Servicing
Ø Building and maintaining healthy business relations with customer, enhancing customer satisfaction by achieving delivery & service quality norms.
Ø Monitoring post service activities like follow up with the customers, service reminders, AMC, warranty & post warranty issues and handling customer grievance with carefully.
Ø Assess the customer feedback by providing critical feedback on the improvements.
Engineering Operations / Technical Support
Ø Managing assembly,testing of various equipments; planning and effectuating maintenance schedules for machines & equipments.
Ø Planning & monitoring break down & preventive maintenance of the equipments.
Ø Imparting training to the customer regarding maintenance & application aspects of the equipment.
Ø Communication – Experience of successfully liaising with colleagues and external partners to build a strong professional network
Ø Effectively and detect errors if made analytical – Able to analyses complex data.
Ø In house mushroom cultivation experience.
Ø Languages – Fluent in English,Bengali,Hindi, both oral and written.
Employment History
1. Worked as a Sr.Service Enginer of FUJI- CR System for Shatadru Imaging System from 31.01.2007 to 19.03.2011.
# Responding to enquiries from clients and business partners.
#Co-ordinating seminars and in-house training.#Installation, maintenance, troubleshooting of all technical calls.
#Service revenue collection & customer relation.
2. Worked as a SERVICE FRANCHAISE of Fuji CR System for FUJIFILM INDIA PVT. Limited From 01.05.2011 to 30.09.2018.
# Responding to enquiries from clients and business partners.
#Co-ordinating seminars and in-house training.
#Installation, maintenance, troubleshooting of all technical calls.
#Service revenue collection & customer relation.
3. Worked as a Sr.Service Enginer for APS IMAGING from 01.01.2020 to present.
Training
Have training on CR & in Kolkata by Jindal Photo Ltd.
Have training on CR/Imager in Kolkata by Fuji film.
Mushroom cultivation training by Kalyani University Agricultural department.
Personal Information
Fathers Name : Lt. Jitendra Nath Malakar.
Date of Birth : 07TH May, 1983
Language Known : English, Hindi, Bengali.
Marital Status : Married.
Qualification
EXAM PASSED
BOARD / UNIVERSITY / COUNCIL
DISCIPLINE
YEAR OF PASSING
% OF MARKS OBTAINED
DIVISION / CLASS
Diploma
W.B.S.C.T.E.
MEDICAL LABORATORY TECHNOLOGY
2006
74.45
First
Higher Secondary
W.B.C.H.S.E.
Science
2002
48.30
Second
Madhyamik
W.B.B.S.E.
General
2000
62.50
First
Additional Qualification
Operating System DOS, Windows,Vista.
Networking LAN (Clamping CAT5/6,RJ45/11) with network.
Application Software MS-Offic,Adopt Photoshop etc.
Interest & Hobbies:
Playing Cricket & Football, Listening song.
Listening Volunteer for the Blood donation camp since 2011, helping people from a range of backgrounds and circumstances.
Place :Kolkata.
(Prosenjit Malakar)
