workrr

Description

NISHITH N MALHOTRA                                                                                                      07678242069
Nishith.malhotra2012@gmail.com
 

 

 

 

Objective

 

Highly focused, confident, dedicated and committed Operations Manager with a diversified skill set, well experienced and proven achiever seeks to establish a career and committed to taking their business to the next level by consistently attaining targets in all areas of the organization.

 

Core Competencies

 

Mapping client’s requirements and coordinating, developing and implementing process with guidelines.
Having experience in making financial assessment on basis of physical verifications and on basis of billed, unbilled records, P&L and Balance sheets of clients.
Also handled the CPA in Ge Money which included entire underwriting and disbursement team of all loans. Team size is 70+.
Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decisions making.
Organizational Experience

 

Educomp Solutions Ltd

 

Manager – Operations

 

Duration : – April 2014 – Till Date

 

Ø  Handling the implementation and support services of all kind of hardware and software issue.

Ø  Handled Delhi , NCR , Uttar Pradesh and Uttrakhand region

Ø  Handling all the demo and seminar with the coordination of sales team.

Ø  Share the presentation with the schools and pitch the schools for new products also.

Ø  Collections of debts pending with the schools.

Ø  Coordinate with warehouse for timely delivery

Ø  Meeting with schools directors and principals for new and existing projectors

Ø  Preparing MIS reports and other statements with a view to apprise management of the process operations and assist in critical decision making process Coordinate with vendors for timely implementation

Ø  Ensuring TAT Achievement in Operations to maintain customer delight.

Ø  Proper coordination to be maintained with training team.

Ø  Randomly call school directly for taking feed back regarding hardware and software.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Managing operations for rendering and achieving quality services, providing critical first line customer support by answering queries and resolving their issues through emails, and direct calls.

Ø  Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates

 

 

EduSmart Services Pvt Ltd.

 

Asst. Manager – Operations

 

Duration : – October 2012– March 2014

 

Ø  Taking care of implementation services of smart classes in various schools of Delhi , Uttar Pradesh and uttrakhand region

Ø  Coordinate with warehouses for delivery of material on time.

Ø  Do the analysis of physical feasibility of installation of smart classes in the school and share the same with school authorities before installation and arrange for civil work if required.

Ø  To liaison with the school authorities to delivery of material and start of implementation work.

Ø  Information to be given in school in brief regarding the implementation, networking and software to be installed.

Ø  QC (Quality Control) checks on all process and policy adherence.

Ø  Taking feedback from school authorities for smooth functioning of work.

Ø  Weekly analysis to be done on each school’s issue and make a action plan to resolve the issues for smooth function.

Ø  Keep records of all the documents which need to collect at the time of implementation.

Ø  Mapping Client requirements and coordinating in developing and implementing processes in line with preset the guidelines

Ø  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

 

GKC Management Services Pvt

 

Financial Analyst & team coordinator (Backend support)

 

Duration : – September 2008 to August 2012

 

Ø Understand complex industry, competitor and client level analysis of financial documentation and supplemental data to support lending decision-making and recommending credit requests to appropriately meet business needs.

Ø Assess customer’s applications; visit the business premises as well as the residence to appraise the financial situation of the business/project.

Ø Process customers application and prepare a financial and social data (P&L, balance sheet) for submission to Management

Ø Financial statments such as P&l and balance sheets of last 3 years to be check and also check the increase/decrease in the profits , sales , liablitities and assets for comparison.

 

 

 

 

GE Money

 

CPA Manager

 

Duration : – September 2005 to August 2008

 

Ø Responsible for Disbursement and Credit process & groups matrices.

Ø Reviews lending policies and procedures on a regular basis and suggests appropriate improvement plans and stratragies.

Ø Ensures that all required documents (security documents, loan contract etc.) are complete and signed by the customer

Ø Coordinating with Risk & operations Manager in rolling out new process, policies & credit norms.

Ø Analysis of Queue, Quality and TAT. Publishing of reports users & group wise.

Ø Bi- weekly presentations to GE Money Operations Team.

Ø Worked as SME.

 

 

Ashok Hans & Company

 

Accounts executive

 

Duration : – January 2003  to August 2005

 

 

Ø Worked as account executive in general ledger entries , cash book etc

 

Awards

 

Ø  Best SPOC for the year 2017-18

Ø  Best SPOC for the year 2015-16

Ø  Best SPOC for the Q1 for TAT more than 98% of 2017-18.

Ø  Best SPOC for the Q2 for TAT more than 98% and for maximum defective collections for 2017-18.

Ø  Best SPOC for the Q32 for TAT more than 98% , maximum school satisfaction and for maximum defective collections for 2017-18.

Ø  Mentor of the year in 2006

Certifications

 

Ø  Advance diploma in software technology from CMC.

Ø  Advance diploma in computer hardware and networking from ET&T.

 

Education Qualifications

Ø  PGDM(finance) from ISBM, Mumbai in 2011.

 

DOB

Ø  11 April, 1978