Description
MAYUR THAKKAR
mayurthakkar23@gmail.com
Summary:
I am commerce graduate computer professional. Having Sixteen years of work experience.
Academic Carrier:
Bachelor of Commerce in Accounting and Auditing from the M.S.University, Vadodara.
Work – Experience:
Organization : AMAR CARS PVT LTD (MARUTI SUZUKI)
Position : Customer Care Manager – Service
Working Period : 04.12.2018 to 28.09.19
Job Responsibilities :
1. Maintain a productive working environment within front office.
2. Promote and monitor Appointment & Customer Follow-up systems.
3. Take all necessary actions to resolve customer complaints in the shortest possible time.
4. Ensure a safe working environment.
5. Acknowledge good performance & conduct regular front office personnel meetings.
6. Ensuring a clean & orderly Reception & Customer Lounge.
7. Maintain clear and open communication between front office & service shop.
Organization : MUNJAL AUTO INDUSTRIES LTD
Position : Sr. Officer – Marketing
Working Period : 13.02.2012 to 28.07.17
Job Responsibilities :
1. Analysis of Daily & Monthly Plan Vs Actual Dispatch.
2. Plan for Vehicle loading, Product Model wise, and Location wise.
3. Monitoring of Vehicle Loading, Start Time & End Time.
4. Preparing Sales Invoice & other documents to dispatch the material.
Organization : EAST AFRICA MOBILES LTD. (TOYOTA)
Position : Asst. Manager – Service Reception
Working Period : 09.05.2011 to 11.02.2012
Job Responsibilities :
8. Maintain a productive working environment within front office.
9. Promote and monitor Appointment & Customer Follow-up systems.
10. Take all necessary actions to resolve customer complaints in the shortest possible time.
11. Ensure a safe working environment.
12. Acknowledge good performance & conduct regular front office personnel meetings.
13. Ensuring a clean & orderly Reception & Customer Lounge.
14. Maintain clear and open communication between front office & service shop.
Organization : Tesco Express (London, United Kingdom)
Position : Team Leader
Working Period : 11.12.2009 to 18.03.2011
Job Responsibilities :
1. Maintain excellent store standards.
2. Achieve customer service target levels.
3. Deal with customers in a friendly and positive manner.
4. Ensure compliance with food safety standards.
5. Deal with disputes and customer complaints in a constructive and positive way.
6. Detect and prevent shop lifters.
7. Carry out duties of a checkout assistant where applicable.
Organization : LARSEN & TOUBRO LIMITED
(Indian Oil Corporation Ltd – SRUG Project)
Position : Mandatory Spare Co-ordinator
Working Period : 1st April 2009 – 10.11.2009
Job Responsibilities :
1. SAP Codification.
2. Identifying Mandatory Parts Material Code from CDK (Catalogue Development Kit.
3. Handing over Mandatory Spares.
4. Documentation Support.
Organization : EAST AFRICA MOBILES LTD. (TOYOTA)
Position : Service Advisor
Working Period : 09th March 2004 – 24th Aug 2008
Job Responsibilities :
1 TDMS (Oracle based Dealership Database Management System)
handling & setup.
2 Customer Contacts & Communications.
3 Full System based reporting to Toyota Kirloskar Motors Ltd., Banglore.
4 Preparing the Repair-Order & Invoice.
Organization : LARSEN & TOUBRO LIMITED
Position : DATA ENTRY OPERATOR
Working Period : 10th February 2003 – 28th February 2004
Job Responsibilities :
1. Data Entry, Scanning & other Office Work.
2. Making Service Entry for Service Invoices through the SAP System.
3. Preparing the Purchase Order through the SAP System.
4. Preparing Goods Receipt Note through the SAP System.
5. Preparing & Issuing of the Enquiries to the Suppliers.
6. Co-ordinate receipt of Enquiries sent to the Suppliers.
7. Documentation Support.
About my self:
NAME
THAKKAR MAYUR ARVINDBHAI
DATE OF BIRTH
11TH MARCH 1980
NATIONALITY
INDIAN
MARITAL STATUS
MARRIED
ADDRESS
17/B,AMBICA NAGAR SOCIETY NO.3,
NR.DURGA TRADERS, CHHANI JAKAT NAKA,VADODARA – 390 002
MOBILE NO. 94090 26247
EMAIL ID
mayurthakkar23@gmail.com
(M.A.Thakkar)
