Description
Manoj Mishra
Looking for a career path that is both challenging and rewarding
Enthusiastic, thrive in a collaborative, team environment, show motivation and drive in work ethic, are customer-oriented, naturally empathetic and solution-focused, and multi-tasking.
Work Experience
Guest Service Associate [Administration/Billing, Managing Front Office and Room Service]
· S.K. Hospital Mahesh Nagar, Indore
· Hotel Crown Palace, Indore
· Hotel Kanchan, Indore
Jan 1993-Dec 2002
• Admission / check-in and Check-out
• Managing customer room service & front office queries, Email and Chat Support
• Internet support, Desktop, windows support, printer support,
• Assistance to visiting Doctors, their visits and payment etc.
• Inward and Outward Payment cash and credit card authorization etc.
• Office administration
• Travel Desk Assistance, ticketing and tour plan, nationwide and worldwide booking
• Event Management – Domestic and International
Manager
Clients Service Support
[Voice, Email and Chat Support Domestic and International, Managing IT Infra and services]
MNC – Indore, Madhya Pradesh Jan 2003 to Present
• Managing LAN WAN Desktops and Servers, Network Security and Firewalls with almost 0.1% downtime.
• Handling customer service queries,
• Email / Chat support Remote Support,
• MS office, Outlook, Excel, Word, Internet,
• Desktop windows 10 support, Internet support,
• Assistance to local and overseas clients,
• End user support,
• Manage RDP server, VPN, Network Security, Cyber Security,
• Linux OS and Firewall
Skills
• Windows Environment, Laptop, Desktop, Server Support, Managing Network and Security,
• Firewall, Network Security
• Chat and Email ( Remote support domestic and overseas clients)
• LAN /VLAN
• Disaster Recovery
• System Administration
• VPN
• DHCP
• Operating Systems
• Network Monitoring
• Technical Support
• Network Administration
• Cybersecurity
• Customer care service (Email and Chat Support)
• End User Support.
• Additional support Recruitment and Selection Services in HR, managing PF portal for updating data of employees, KYC, joining and left, verification. & Sales Coordination as and when required.
Languages
• Hindi & English
Education
· B.Sc. Electronics (I) 1996
DAVV University – Indore, Madhya Pradesh
· Diploma in Advanced Computing and Networking (DACN)
AISECT University – Indore, Madhya Pradesh January 1998 to June 1999
· HSSC PCM
Bhopal board – Indore, Madhya Pradesh July 1991 to June 1992
Manoj Mishra
9755298000
idr.mp09@gmail.com
Date: 27 August 2022
Place: Vijay Nagar, Indore, MP 452010
