Description
Lakshmi Nagendra
n.lakshmi04@gmail.com
+91 98869 79325
PROFESSIONAL CAREER
Barclays Bank UK, Maidenhead Branch – United Kingdom
January 2020 – December 2022
Business Analyst and Personal Banker in Branch
Customer Inbound Banking support for Business and Personal Banking
Hybrid role
Colleague Ambassador for Maidenhead Branch, representing the Branch on behalf of colleagues in Thames Valley
KiddyKare Staff Solution – United Kingdom
September 2019 – December 2019
Support worker at schools/nursery
Temporary and Part time
SriChakra Designers and Printers – India
December 2015 – March 2018
Digital Print Media Designer and Printer
August 2016 – March 2018
Member of BNI representing SriChakra Designers and Printers
Tots and Moms – India
November 2016 – August 2017
Social Media Manager and Content Developer and You Tube Channel Development
(https://www.totsandmoms.com/)
Shree Varuna Gold House – India
January 2011 – July 2013
Jewellery Designer and Freelancer
Clintrac International PVT LTD
Clinical Research Trials
Quality Assurance March 2010 – June 2010
Bangalore Diabetes Hospital
3 months internship as part of the Post-Graduation Diploma in Clinical Research
JOB PROFILE BARCLAYS
Essential Banker role:
Delighting the customer by offering a professional, caring, consistent and outstanding level of customer service
Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently and effectively.
Building trust by engaging in conversations and active listening to customers to be able to anticipate and meet the servicing needs of all customers
Demonstrating a strong level of competence in company’s products supporting digitally, virtually and face to face
Undertaking till management and till balancing and take responsibility for cash management and controls
Ensuring that all activities and duties are carried out in full compliance with regulatory requirements. Complete all back office and administration activities
Operations and management
Business Banking Everyday Banker Customer Care role:
Fulfils customer requests, demonstrating professionalism and empathy.
Supporting customers over Inbound calls for telephone banking taking phone calls
Support in banking sales using Sales Force
Experience of working in retail banking
Experience of working in a virtual environment
Organizing events to increase staff motivation and engagement.
RECOGNITIONS AND ACHIEVEMENTS
Barclays
Employee of the Month for August 2020
Employee of the month for December 2020
Branch Colleague Ambassador Representing Maidenhead Branch in the Thames Valley from 2022
Recognition from Line Manager for Training and development of colleague’s timely presentation
Recognitions from sales team for incredible achievement in product sales – Insurance, Loans, Mortgages, Travel and Mobile Packs, Savings Products.
PROFESSIONAL EXPERIENCE
• Proactively educating and assisting customers for banking services and their benefits.
• Ability to adapt, analyse and recommend solutions to the customers.
• Understanding customers’ requirements and delivering excellent customer serving skills.
• Interacting and executing with Digital Print Media Designer after understanding the customer requirements.
• Active member of BNI, Bangalore (Business Network International), also participating in meetings and business discussions. Representing Design & Print media for the Chapter.
• Received recognitions from BNI as “Most Number of Referrals” in several meetings.
• Active Participation in company’s meetings to upscale Customer Base and Finance.
• As a Social media Manager and content developer for Mother and baby related blog and website understanding the social market and user requirement, my research on strategizing the blog played a key role on the website footfalls.
• Strong knowledge of Computer skills and Microsoft Packages.
• Basic editing and understanding with photography tools.
Clintrac International PVT LTD
• Quality assurance
• SOP management
• Clinical Trial Data verification and analysis
• Trial with ICH GCP guidelines check, data capture, and record checks of the Clinical Trial
ACADEMIC ACHIEVEMENTS
P.G. Diploma in Clinical Research – Jul ’08 – May ’09
Bilcare Research Academy, Bangalore, India (Accredited by ACRP)
Member, Association of Clinical Research Professionals (ACRP),2009-2010
Passed with Merit
Bachelor in Biotechnology – Jun ’05 – May ’08
S.S.M.R.V DEGREE COLLEGE, Bangalore University, Bangalore, India.
Passed with Merit
OTHER INTERESTS
Photography and Videography
Social Media Influencer and Food Blogging
Travel Blogging and Photography
Sports
Concepts Designs and Published kid’s books
