Description
Keisha-Lyn Richards
#73 Valerie Development
upper Collymore Rock
St. Michael.
Bridgetown, Barbados
246-435-7275
Dear Sir/ Madam;
Upon learning of your vacancy, I felt compelled to submit my application for your consideration. As a highly organized and personable professional with more than seven years of reception, general administrative support and sales experience, I also process experience in cashier and waitress. I am prepared to significantly contribute to your goals and objectives in this role.
I bring to the table excellent experience providing key office support while greeting and scheduling customers and maximizing efficiency and productivity. From managing multi-line phone systems and resolving customer inquiries to scheduling appointments and providing outstanding service, I excel at prioritizing tasks, collaborating with staff, and implementing highly effective organizational processes.
Highlights of my experience are:
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customers to reconsider cancellation.
Inform customers of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service managers to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Handling high-volume phone lines, efficiently and accurately.
Greeting customers upon arrival, ensuring prompt attention and providing a consistently superior level of service and support.
Expertise in balancing multiple tasks while providing top-level organization and communication skills.
Proficiency in Microsoft Office Suite and skilled in the usage of various office equipment and machinery.
My skills in customer service and support prepare me to excel in this role, and I am confident my additional strengths will render me an immediate asset to your team. The chance to offer more insight into my qualifications would be appreciated. I have also attached my resume.
Thank you for your consideration; I look forward to speaking with you soon.
Sincerely
Keisha-Lyn Richards
