Description
Andrews JebaDurai Nadar
Mangal Shrusti Bldg,
404, 4th Floor, B-Wing,
Near Hari Om Sweets,
Neelam Nagar, Mulund(E).
Mumbai – 400081.
Mobile: +91 9930439597
Email: andrewsjd.nadar@gmail.com
OBJECTIVES:-
Seeking for a growth Oriented and Challenging position that promises growth as well as opportunity to learn more. To shoulder responsibilities effectively and contribute towards the growth of the organization with the skills I possess and have developed.
PERSONAL PROFILE:-
Date of Birth : 16th February, 1986.
Sex : Male
Mother Tongue : Tamil
Permanent Address : Jaya Store,
St. Anthony Church,
Tembipada Bhandup(W),
Mumbai-400078.
Tembipad
EDUCATION:-
S.S.C done from the Maharashtra State Board in 2003.
H.S.C done from the Maharashtra State Board in 2005.
B.COM done from MUMBAI UNIVERSITY in 2009.
Career Summary:-
More than 10 years working experience in non-voice based BPO supporting the customer.
Have strong analytical and problem solving skills
Ability to grasp new technical things quickly.
Special Skill Sets Developed:-
Good Knowledge of Amadeus reservation System.
Proficient in PNR and Flight Inventory Management Skills.
Skilled Knowledge on MS office and Excel.
WORK EXPERIENCE:-
CONNAUGHT NETWORK SERVICE PVT.LTD:
Designation: – Senior Officer 19th August 2015 to 29th October 2020.
Job responsibility:-
Customer Relation Department Team (CRD):
Creating Flight Disruption Certificate for passenger travelling on Cathay Pacific and Cathay Dragon (Previous known as Dragon Air) flights due to various situations such as Cyclone, Delay and Cancellation.
Handling and responding passengers via email for pre-trip travel inquiries such as seat reservation / SPML and so on.
Case opening in CFCS/CRM system for complaints received through various offline channels like comment card, fax or letter.
Case opening and responding to customer via email for compliments received through all the channels for all the staff. To maintain upkeep accurate /update filing system to ensure easy information retrieval.
Case opening in CFCS system for enquiry received from passenger and solving the case contacting via internal departments through email process.
Voucher is being provided in Inflight for customer appreciation and record purpose when passenger claims in case of damages caused.
IBM app is being used to verify complete passenger flight details and arrival/departure timings.
Handled Cases in CFCS System: – 1. Flight Certificate. 2. On the Spot. 3. Complaint Case. 4. Compliment Case. 5. Enquiry Case.
Disruption Team:
Providing onward protection to passengers for the misconnected flight in case of delay or cancellation.
Updating existing reservation with relevant special service requests.
Making new reservation for the passengers and checking availability/flight connection on Amadeus.
Handling the Group Bookings and all types of mails and telexes.
Working on 1A Inventory.
Involuntary Reissue of tickets.
Trained on disruption procedures.
Making UPGRADATIONS of Passenger from Economy class to Business class.
Flight Building Team (FLTB)
Handling Cathay Pacific load and Dragon Air load (Ad-hoc time change, Divert and Re-route, Flight cancelled, Downgrade flight).
Handling special request such as Basinet and UMNR seats.
Cathay Pacific Inventory system in case there is a change of aircraft equipment, configuration or schedule.
Handling request mail or Telex from Port (Rebuild flight, Early Closed).
Solving query or error mail from port and operation.
Middle East Vision Europe Trading, U.A.E:
Designation: – Accountant 02nd January 2013 to 20th May 2015.
Job responsibility:-
Review monthly management accounts.
Highly focused and result-oriented in supporting complex, deadline-driven operations.
To identify goals and priorities and resolve issues in initial stages.
Arrange daily schedules for drivers& co-ordination.
Maintain records on stock taking activities.
To maintain upkeep accurate/update filing system to ensure easy information retrieval.
Performed other administrative task as assigned.
Making Invoice for the customers.
WNS GLOBAL SERVICE PVT LTD.Vikhroli
Designation: – Associate 22nd April 2010 to 02nd April 2012.
Job responsibility:-
Revenue Management Support India(RMSI)
Worked in Revenue Management Support India team as aAssociate with 100% Multi-functionality.
RMSI dedicated to generating profit and saving revenue for British Airways. My job profile included Inventory Management through Flight clean ups / Pre-upgrades.
The works also includes confirmations of seats for groups, extra seats, actioning overbooking, and changing capacity ensuring the codeshare booking.
Also worked in In-flight Service team as aAssociate with 100% Multi-functionality.
Updating the data in the system (oracle based) the data given by the CSD from the Crew appraisal forms.
Timely updation of onboard feedback forms.
Regular updation of crew compliments.
Providing customer care / data processing by having complete and updated product knowledge, and on well acquainted with the product.
MAERSK GLOBAL SERVICE CENTRES (INDIA) PVT LTD.POWAI
Designation: – Officer 26th July 2009 to 31st January 2010.
Job responsibility:-
PEX TOP TEAM
Making Productivity and Accuracy Reports.
Making Weekly/Monthly Reports (Internal & external).
Identify and allocate work based on priority and urgency of the Service Level Agreement.
Coordinating with Accounts Receivables for payments.
Preparing Invoices and Issuing debits and credits against inappropriate invoices.
Auditing and detecting defects on accounts to ensure quality work.
Preparing daily productivity reports of the team.
Dispatch, track and trace shipment until it reached its destinations.
HOBBIES:
LISTENING MUSIC & PLAYING SPORTS
COMPUTER SKILL:
OPERATING SYSTEMS: WINDOWS XP, MS OFFICE
SOFTWARE TESTING: Successfully done from Seed InfoTech.
TYPING SPEED 30w.p.m
LANGUAGES:
English, Hindi, Marathi and Tamil.
DECLARATION:-
I hereby declare that the information given above is true and correct to the best of my knowledge.
Date:
