Overview
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Office Associate responsibilities include :
- Registering guests, managing reservations and providing information about rooms, rates and amenities.
- Ultimately, you will help create a pleasant and memorable stay for our guests.
- Perform all check-in and check-out tasks
- Manage online and phone reservations •
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest complaints in a timely and professional manner
- Co-ordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP guests and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
About VITS HOTEL
We At Kamat Hotels (India) Limited strongly believe in investing in the personal and professional growth of all our employees. Our inclusive growth ethos is reflected by the diverse workforce at the hotel. Our culture stands for reward and recognition for individual and teamwork. Here, we offer you a real chance of maintaining a work/life balance.
