Service advisor

Main responsibilities of a Service Advisor 1. Customer interaction Greet customers and understand vehicle problems Record complaints or service requests clearly Explain service process, cost estimates, and timelines 2. Vehicle inspection & job card creation Inspect vehicles (sometimes with technicians) Create job cards with detailed service requirements Ensure correct problem diagnosis is recorded 3. Cost estimation & approval Prepare repair/service estimates Get customer approval before starting work Explain charges transparently (labour + parts) 4. Workshop coordination Assign jobs to technicians/mechanics Monitor service progress and deadlines Coordinate with parts department for spare availability 5. Updates to customers Provide regular updates on service status Inform about delays or additional repairs needed Get approval for extra work if required 6. Quality check & delivery Ensure vehicle is properly serviced before delivery Conduct final inspection with workshop team Explain completed work to customer at delivery 7. Billing & documentation Prepare final bill and invoice Maintain service records and warranty documentation 8. Customer satisfaction & follow-up Handle complaints or service issues Follow up after delivery for feedback Build long-term customer relationships Looking for a candidate who can travel immediately. Accommodation and sir ticket will provided by the company Interested candidates send me your CV to jobs.highlightinternational@gmail.com Location: Hiring for Oman