Overview
CEC Officer – Outbound
Department-Customer Experience Center
Location-Thane
Reporting Relationship-CEC – Team Leader – Outbound
Position Grade-Assistant Manager
Job Role
Ø Calling customers for various service and sales related campaigns – related to Retail Liabilities or Retail Assets
Ø Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
Ø Cross selling of various bank products
Ø Attaining Targets on sales conversions and cross selling
Ø Ensure customer “delight” and consistent service experience
Job Description
Ø Graduate
Ø At least 0-2 years’ experience with 6 months which should be in customer service role – Understanding of call center industry an advantage. Freshers can also apply.
Ø Excellent communication skills – Verbal & Written
Ø Flair for Sales
Ø Flexible to get scattered 8 Week Offs in a month with 9hours shift
Ø Good listening skills and strong communication abilities.
Ø Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Ø Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
