Overview
Team Support: Collaborate with the Tele Sales Manager to lead and motivate the tele sales team, providing guidance and support to achieve sales targets.
Training and Development: Assist in training new team members and conducting ongoing coaching sessions to enhance the skills and performance of existing team members.
Performance Monitoring: Track and analyze sales metrics, preparing regular reports on team performance and individual achievements.
Customer Relationship Management: Foster positive relationships with customers to ensure satisfaction, address concerns, and promote loyalty.
Process Improvement: Identify areas for process improvement within the tele sales department and work with the management team to implement changes that enhance efficiency and effectiveness.
Sales Strategy Implementation: Contribute to the development and execution of sales strategies, ensuring alignment with overall business objectives.
Communication: Facilitate clear communication between team members and other departments, promoting a collaborative and positive work environment.
Market Research: Stay updated on industry trends, competitor activities, and market conditions to provide valuable insights for strategic decision-making.
